Greystone Inn

Don't believe DebbyAsh - I was in lobby checking in!. I was outraged when I read the review posted by DebbyAsh because I was in the lobby of the Greystone Inn when this incident occurred. This woman was rude, rude, rude to the staff, and completely unappreciative of the staff efforts to find her a double smoking room when the entire city was sold out!

I must confess it was interesting watching this scene playout, this woman has omitted numerous facts in her "review".

This is what occurred as I witnessed it: a couple checked in, and shortly after going to their room they called the front desk. From what I gathered they were in a non-smoking room and had requested a smoking room. The woman behind the front desk explained, very nicely, they only had a single smoking room left and would be happy to move them. From what I could overhear the people refused to leave the non-smoking room, and the front desk staff finally dispatched the security officer to the room to escort them from the room.

Once the security officer left the lobby area, the front desk staff immediately called several hotels looking for a smoking double for these people. I was amazed they were able to find one within a few minutes. Not only did the front desk staff find a smoking double room for these people they informed the person they were speaking to at the other hotel that the Greystone Inn would pay the difference between the room rates. I witnessed the front desk staff finalizing these arrangements, including giving cash to the security officer to take to the other property (which was apparently several blocks away) to pay the difference in the rates at the Greystone Inn and the other hotel.

What makes this situation particularly fascinating to me and my family is: we had made reservations at another hotel for that evening. However, when we went to check-in, the hotel had no record of our reservation even though we had a confirmation number. This hotel made no effort to find another room for us, in fact told us we wouldn't be able to find a room in Great Falls because the town was completely sold out! And, they certainly didn't offer to pay the difference in room rates for us.

The final act in this incident was a friend of DebbyAsh also witnessed the entire scene. When this ungrateful woman left the lobby to go to the other hotel, the friend stepped in front of us to the front desk and said he had seen the room and asked if he could rent it! He also told the woman behind the front desk that the reason DebbyAsh refused the single smoking room was because she had invited him and his friend to stay with them that night. That is why she was insisting on having a double room. She had told her friends that they didn't need to rent a room they could stay with her!

So, it certainly seems as though the Greystone Inn offered adequate accommodations to this woman, but she was trying to sneak two additional people into her room so they wouldn't have to pay for a room for the night.

I would be happy to discuss this incident with anyone who is interested in what I witnessed that evening.…

Worst hotel ever!. Worst experience ever! After making a reservation a month in advance for a smoking double room and guaanteeing it for a late arrival we found we were in a non smoking room; We promptly called the front desk to see if we could make arrangements for the smoking room we had reserved. We were told there were no othe double smoking rooms, only a king smoking room. We had three people so simply said we would not smoke on the property. The manager told us we could not stay im the hotel if anyone in the room was a smoker, regardless of whether they smoked on the property or not. We said no, we would not smoke at all but were threatened with the police if we did not vacate immediately as smokers werre not allowed in the room,,,,doesnt matter that they are not smoking. Also, we were quoted a rate of $55 and upon arrival were charged $75.

Because of the threats we left the hotel, and were promised a refund. During the refund process we lost $5. in the transaction due to the exchange rates. I would suggest not staying at this hotel. We knew others staying there and had to pick them up in the morning. We noticed four people smoking outside their rooms with the manager sitting right there. This was a scene right out of a crazy movie...DO NOT STAY AT THE GREYSTONE…

Staff Has Great "People Skills". The staff at the Triple Crown Motor Inn do an outstanding job of making their guests feel welcomed the moment you enter their lobby. They make it clear with their enthusiastic greeting that you are not just another nameless, faceless person as so often happens at the major chain hotels.

They pride themselves on providing their guests with a clean, quiet, safe environment and, they exceeded my expectations beyond my wildest dreams (and I'm very, very particular)! My room came with hardwood floors (nice touch), original, signed artwork above the king-size bed (complete with memory foam mattress), and plasma style fireplace (which acted as the heat source for the room.

Best of all? I received all of these amenities and service for under $70.00 per evening! A bargain at any price. I have recommended the Triple Crown to several family members and friends who have been equally impressed.…

WOW - Their Moto Is True; They Do Offer Exceptional Customer Service. I landed at the Great Falls airport several weeks ago for an overnight stay at the Triple Crown (on my way to Glacier National Park). Took a taxi to the car rental agency where I had an SUV reserved. It was closed! They had neglected to tell me they close early on Saturday afternoon.

I was at a complete loss when I entered the Triple Crown's lobby; I didn't know what to do - I was stranded. When I explained my predicament to the General Manager she immediately got on the phone and called several other car rental agencies. In less than five minutes she had located an SUV for me, exactly what I was looking for (and, at a better rate than the one I had reserved).

That's what I call great customer service! And, by the way, their rooms were exceptionally clean, comfortable and quiet ... they offer great value for the rates they charge.

Whenever I'm in Great Falls, I'll always stay at the Triple Crown.…