3150 Chatham Rd, Springfield, IL | Directions 6270439.761686 -89.686683
Mon-Fri 11am-10pm ; Sat 7:30am-10:30pm ; Sun 7:30am-9pm ; Open 7 Days
Most Horrible Hospitality EVER – This place, actually named Amber Jack Alehouse, defies description. I don't believe there are any bad enough words in the English language to describe their customer service. I really don't understand why they are still in business, or why anyone would ever go back there, after being kicked around by the owners. I have never been treated so badly in my life! I came there, just wanting to be seated and to be served a meal, and then to pay my money. Instead, I got verbal abuse and nasty language from the female owner. (I won't name any names here, but she's more like a snarling alley cat than a purring kitten!) She actually chased me and members of my party into the parking lot, uttering insane, bizarre threats. We basically had to run for our lives! Another customer came out and told us that this is a routine occurrence at the restaurant, that she saw the female owner throw a WHOLE CHURCH GROUP out the other day! Also an elderly friend of my mom showed up recently with another friend at 10 minutes to 4. (They were expecting a party of nine.) They asked the She-Cat if they could come inside out of the cold to sit down and wait for their friends. Cat From Hell replied, "No, you can't. We don't open until 4 o' clock. Get out." When one of the elderly women remonstrated, the She-Cat's husband (also an owner) appeared at the door and yelled at these two helpless older women: "You can't talk to my wife that way! Get out of here and never come back!" Unbelievable! This same husband told me and my friends: "I don't think I want to serve you! Get out of here!" just because one of my friends questioned She-Cat's frequent tantrums and use of the F-word while we were waiting to be seated. She-Cat's response to my friend's complaint: "Yes, I admit I said 'F--- it!' I'll say it again! F--- it! F--- it!! F--- it!" I have heard that the food here is okay, but I wouldn't know, since I'm now one of the growing throngs in Springfield who are members of the "KICKED OUT BY KITTY" club.
Speechless – Well I didn't want to say this before but now that I am not the only one I must say this has to be the worst restaurant in Springfield. I came in with my family and was told by the owner (who has horrible breath!) that we need to wait until she is sure that her server is ready to take tables. We waited for over half an hour. When I asked for a glass of water so my elderly mother could take her meds she stated that I should "give her a damn minute" and disappeared. How this women thinks she can run a customer service based business and survive is beyond me. I have worked in restaurants through college and learned early on that a satisfied customer may tell a friend but a dissatisfied customer WILL tell ten friends. I think the owner would make a better go at it working for the prisons or as a bouncer or some other job were it is acceptable to be a professional a**hole
Horrendous experience. ..the worst! Welcome to the Twilight Zone! – Bizarre! Kitty, the Hostess with the Mostess Attitude, turned a yearly get-together into a nightmare! Within seconds of crossing the Threshhold into Hell, we all felt her wrath. She stated 5 times that we didn't have reservations. Several times she insisted that a group of 3 standing behind us were with us and that we would have to wait for a larger table. We kept stating that they weren't with us. She insisted they were. She communicated her FURY effectively. We split our group to get seating sooner. While they were seated, she continued to inflict her razor-sharp attitude/tone, making it apparent that OTHERS were being seated. She turned away when we questioned her. We asked for the owner. She screeched, "How would you like it if someone wanted to talk to your husband?". She told us, "F--- it!" and threw menus. I said, "That's not professional." She screeched, "Neither are you!" She returned many times, repeating her earlier comments to us. We didn't budge until the owner arrived. He wasn't open-minded or willing to hear anything. He asked what we wanted, talking over us as we tried to talk. We said, "We thought you'd want to know." He told us to leave! Some members had ordered their food, so they remained inside. One walked to the front to ask what happened; he was kicked out! Later, Kitty, apparently still sharpening her claws, opened the outside door to yell, "You need to pay your bill! You're not getting away with this! I have a business to run! I'm going to split it between the people at your table!" She screamed insults as we went to our cars. We learned later that a waiter came to the table to cancel our friend's order, so there was no "unpaid bill"! (Kitty=Liar) Outside a customer told us she'd seen a ladies' church group kicked out and many other "Kitty situations." P.S. We went to DARCY'S -GREAT FOOD & SERVICE! They said they hear Kitty stories often. So, Kitty, if you say you have a business to run INTO THE GROUND, you're doing a good job of it!
Worst Expierence I ever had in a resteraunt – This resteraunt took 55 min to receive food and when complained to the owner, she was rude, disrespectful, thought is was acceptable to make us wait 55 min for food. Told us we should have went to mcdonalds (stated all food sits under warmers) or cracker barrel (which she stated fixes their food in microwaves) don't go here
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