Well done!. BUYER BEWARE!!!!! Be sure to read every letter of your contract with Novacopy. In section 2 of the "fine print" on the back of the contract, there is language that allows NovaCopy to ANNUALLY increase the base monthly payment and the per image charges. The sales rep WILL NOT DISCLOSE this so be sure to read the contract and strike the language from your contract. I signed the contract, so I'll live with that mistake. I won't repeat the mistake of doing business with Novacopy again.
I have Two Biz Hub C35 machines with
my company and can't say enough good things about Nova Copy from the salesman Mike H, and entire staff they have been great .I would highly recommend them to anyone looking for a copier and document management.
Flood Pro, LLC
Great Quality and Service!!!. The NovaCopy team has given us excellent service and we are very happy with the overall experience. If there is a problem, which is not very often, they are quick to fix it. Thank you NovaCopy for all you do!
Like a Fine Wine.
We tried out NovaCopy after reading about their solutions, and found their solution to fit our needs to a T.
No matter what others say, Joe knows copiers and Joe's guy, Mike, made sure we were taken care of. Like a fine wine, most people appreciate it. However, you'll always have one or two turn their noses. Guess that's why people like light beer. Thanks NovaCopy for taking care of our needs and listening to what we wanted. Cheers!
Trial was horrible.. We have a daycare business and our copying/ printing needs are not large. We do print flyers, etc for events and special occasions. Novacopy's sales people visited us on a couple of occasions. We decided to do the two week trial because we thought it would be simple if we did not like the copier. Within a week novacopy delivered a large Konica Minolta machine. It looked to be too much for our needs but we agreed to try it. The delivery did not go well. We did not know what day the set up was. They just showed up. The driver/ delivery guy was ok but said little to us. Later that day another novacopy person came and set up us up to print and scan. This technician was the best experience of novacopy. He was helpful and showed us ways to use the copier we had never thought of. Our two trial had a number of problems; the machine frequently jammed, overall it felt cheap, and like our initial concerns, it was too much for our minor needs. We asked for it to be removed and it was very difficult. They didn't want to schedule us and we were hounded to keep the machine. We received a visit from novacopys president who continued to badger us. I reminded him of the problems we had and he had the service manager call us. We were assured we would get a good working machine but at this point we just wanted it gone. It took another week but novacopy finally came and got it. Besides not listening to our needs, I found them to be overly poshy especially for a copier that had been far from reliable in the trial.
This is Darren Metz, founder and CEO of NovaCopy. We apologize for your experience. Our salespeople work on commission and sometimes they try too hard. Glad you had a great experience with our service technicians. Our Service Department strives to provide resolutions to all technical issues if any arise. In any case, we will give you a copier absolutely free of charge as a token of our apology. Please call me to discuss your experience at 615.577.7677 to take advantage of this offer.
Glad We Switched to Nova Copy. Our company made the transition to Nova Copy several years ago after many years with a local competitor. We currently have 8 printers from Nova Copy and the most pleasant surprise to our company was the quality of the printers we received and we have experienced very little down time. When a service call needs to be made, the technicians are dispatched to our site quickly, repair the equipment and have us back up and running. On the other side of the business, which is also very important to me as a Facilities Manager is our Nova Copy Account Manager, Sheri Lynn Mabey. Sheri Lynn has always been a phone call away if we needed anything at all and has made us feel as if she is works for us and we are the most important client she has. She follows up to make sure whatever needs we may have were taken care of and continues to look at ways to save our company money
Thanks Debbie. We appreciate you and your company and thank you for being a part of our family. Have a great 2012!
- Darren Metz, CEO
Happy Customer. We switched to NovaCopy a few years ago and have been extremely pleased with their equipment and level of service. We call them when we have any issues. They have tech service that offers solutions over the phone or when needed they send a technician on site. Usually, the service tech is here within 2 hours. Sometimes faster. Thanks NovaCopy!
Great Help! Right fit for Any Business. What a great help the service team from NovaCopy has been. Copiers can be a pain to work with, but NovaCopy's technicians help remedy any issue in a timely manner. Our rep is always polite and we trust him when it comes to better solutions for our office. Definitely the right people for any business looking for office equipment
Happy With NovaCopy. We are happy with the job NovaCopy has done for us! NovaCopy has worked very hard to make sure our new equipment was installed correctly and running smoothly. The service team has done a fantastic job. And, I can tell they care about their work as well as making us happy. Thank you for all your help
Not Reliable. I had to come into work on Sunday just to gather up materials and find a Staples that was open just so I could do the job that our Novacopy copier was supposed to do. Not happy. What a horrible experience.
Ashley, this is Darren Metz, the CEO of NovaCopy.
We offer all customers a free replacement copier if they are unhappy with a unit purchased from us and kept under service contract. Please contact me personally at 615.577.7677 to arrange for a free replacement machine.
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