Esan Thai Restaurant

Doesn't Recommend

Leila M.

Joined 3 months ago

I have never been treated worse at a restaurant in my life.

I ordered a curry dish, and what the waitress brought me was not the dish announced on the menu. It was incredibly salty on top of it. When I complained, she told me that all of their cooks were out of the country, and explained that that was why the food was different than what I might have been expecting. She then told me that she could not tell the cooks in the kitchen that it was bad because they would yell at her, and that she knew that they would refuse to make anything else, so she could not take it back.

I told her that I would not touch the food, and I returned it. Minutes later, she brought me a check charging me for the dish. When I went up to complain, she went into the kitchen to look for her boss, only to return moments later to tell me that her boss would not come out.

Recommends

CSMobileUser2

Joined 5 years ago

Will come back. The building is plain but the meal a refreshing experience. I was a bit on reserve having read other reviews concerning staff etc, but I'm glad we dined here and all enjoyed their meals.

Doesn't Recommend

Sybot

Joined 6 years ago

CRAZY Owner lady, screams at customers, throws things in the kitchen. Let me start off by saying that its a shame the owner/chef is so crazy and mentally unstable, because the food is not bad...and there are no good competitors in btown. I have been here 5 times, and 3 of the 5 times, Ive seen the owner either yell directly at customers, throw them out, or scream and throw dishes in the kitchen when customers complained about the food. Apparently to her, she is perfect and its an honor for customers to step into her place. Literally insane owner. She routinely fires her staff in the middle of service and rarely does anyone work there more than 1 week...gee I wonder why they are always advertising for help. Clean up the owners attitude, and you might have a place that will last in btown and be pleasant to eat at.

Doesn't Recommend

cocoaqua

Joined 6 years ago

very scare to come back.... very very bad lady owner..yelling at customer and I seen twice yelling at the people work over there until cry. food was ok, but scare to come back to see the owner.

Recommends

travelingalong

Joined 7 years ago

Nice dinner.... I enjoyed the atmosphere, polite interactions with the servers, and WONDERFUL food. The extensive menu and choices were a surprise. A genuine approach to Thai cuisine to suit any palate, I truly would recommend a meal (or two) here.