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12/29/09
glad i am out of there
by employee former at Citysearch
as a former employee i have to say i am much happier since dr.han terminated my employment . I was employed with them for six very long years i have seen a great deal of mistakes made by the dr.s resulting in the untimely death of many animals and the owners were never told how their animal really died. One dr was too busy doing nothing to go and check on an animal that he had performed surgery on even after being told that the animal was bleeding profusely to make a long story short the animal bleed to death. The owners were told the dog died during surgery.
- Cons: dr han insensitive to patients and staff
08/04/09
Lovely Facility
by Stepeddy at Citysearch
I have never been happier with an animal hospital. Their service was very personalized. Thank you so much for taking care of my pet.
- Pros: Very caring staff, well-trained
- Cons: Loud lobby - but understandable
08/04/09
Insensitive clod of an employee
by TheOnlyNameLeft at Citysearch
I have a long haired dog named Angel. She gets mats. We brush her, probably not enough I admit. We took Angel in for grooming, and though she likes baths she does not like being groomed (nails, hair, etc) so they insist on a "sedated groom". She showed me where, on a record in the office she is a biter. Well, not with us she isn't. Maybe they ought to try patience! Maybe it has to do with having a bad first experience with them years before I adopted her that left her with some bloody spot in her eye. Apparently during the sedated groom she woke up (first problem, what kind of people are these that can't sedate a dog) and a "mat cutter" that was on her cut into her belly necessitating stitches. Okay, so far I don't understand the lack of proper sedation but do understand, in terms of the mat cutter, that accidents happen. The word I want to use for the woman who called to tell me begins with a B and it five letters long but for the sake of this being public I'll use the word idiot instead. She tells me what happened and regarding the mats she says "like we've tried to tell you all along". Excuse me??? I've never heard of the word "mat cutter" and what does she think someone has been trying to tell me? And she says "we" even though I've never spoken to her. Has she been trying to tell me they don't know how to sedate? Were they trying to tell me they don't remove sharp objects from animals at the first signs of waking? What does she think anyone has been trying to tell me? That she gets mats? I know that, that's why I take her to (what I thought were) the professionals. Never again. Never ever again. I highly recommend anyone going there consider that of 19 reviews so far, that 12 give Munster Animal Hospital only one star out of a possible five. This then will the 13th review of 20 that is bad. Take the hint. Look for a better place if you love your animals and you think people telling you they "cut your dog" (not just the hair they were supposed to) shouldn't be trying to pass the blame to the owner. I wasn't there. I've never cut her. I've never administered sedation incorrectly. That clod wants to pass the buck. Well, pass it. None of my bucks will ever cross your establishment again.
- Pros: Some of the employees aren't insensitive jerks
- Cons: A dog shouldn't need stitches from a grooming!
