Windham >Doctors > Windham Eye Group
Like the doctors, not the optical shop..
Had my eye exam and decided to order a new pair of glasses. The frames were ordered in the wrong color. Come to find out the color I ordered was out of stock. I waited several more weeks for the correct color to come in. The new glasses gave me a headache and pinched my nose. I wear contacts during the day, and had my old glasses which I kept and wore. I would try to wear the new frames every so often and had the same problem--headache and those pesky imprints on my nose. Over the past year, I took the frames into the optical shop about 6 times for adjustments. It bothered me that I paid $500 for the glasses and couldn't even wear them! I should point out, the only time I wore the glasses longer than 10 minutes was to take them in for an adjustment.
I had my annual eye exam today and explained to the eye doctor the problems I had with the glasses I purchased last year. They determined the prescription was in fact correct and the frames were the issue. After making my two co-payments for my eye exam and contact lense exam, I headed over to the optical shop. The 2 gentlemen who adjusted my glasses numerous times were both in the shop. I explained my problem AGAIN and said I was willing to buy a new frame (at my expense) if they could simply put the old lenses into a new frame. Guess what? They said that's not possible, I need to purchase both new frames and new lenses! I believe it is possible and my husband did it when he broke his glasses.
I asked if I'm basically out of luck and stuck with the glasses and frames that I cannot wear. He said yes and walked away. Then he turned around and said I'll let you think about it for a few minutes. I said I don't need to think about it, I'm not buying new glasses from you again!
Avoid at all cost!. My husband and I went to get our eyes checked here last month (Sept 08) by a sadistic pig named Patricia Reardon. This person pushed her thumbs into our eyes so hard that our eyes hurt for over a week! We are in our 50's and have had many eye exams but never had we been so abused in our lives! Also, she refused to write out a prescription for my husband! The excuse was he didn't have his glasses with him and didn't want the drops in his eyes. AND they wouldn't let us leave without making another appointment for next year! I called and cancelled these appointments several days later and complained about our eyes hurting and my husband not getting his prescription. The office manager said she would call back in a few days after talking with the other doctors, she never called back. Obviously they do not care about complaints. I did file a complaint.
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