505 12TH Ave S, Nashville, TN | Directions 3720336.152085 -86.784538
Monday 11:00 AM - 2:30 PM
Tuesday 11:00 AM - 2:30 PM
Wednesday 11:00 AM - 2:30 PM
Thursday 11:00 AM - 2:30 PM
Friday 11:00 AM - 2:30 PM
Saturday 11:00 AM - 2:30 PM
Sunday 4:00 PM - 11:00 PM
Terrible Service – What happened to this place? We get to the door, it's not crowded at all and we wait while the hostess looks at us like we are bothering her. After finally being seated, we waited 15 minutes and NO ONE came to our table. There were more people working in there than eating so I don't understand the problem. We finally left and I advised the guy at the cashier stand what happened and he just said "OK???" I call and ask for the manger, KENT, well, he couldn't come to the phone because he was going on a break??? I called back today and they couldn't tell me when he was expected to be in. WOW---there are so many people that need jobs????
Good cheap eats! – I was surprised to see the amount of food I got with my meal. They also had an excellent selection for vegetarians like myself. I found the music pretty cool, kind of like being at a club, but I was still able to hold a good, audible conversation. The waiter actually came by our table numerous times, and we were not ready to order due to the large selection of food and our jabbering. I would recommend it for some good cheap eats!
Don't waste your time or money – What a huge disappointment! First impressions are important, and upon walking in, you are in the way of those cruising the buffet while standing there waiting for a table. The service was awful. We had to flag someone down after sitting there for 10 minutes totally ignored just to get some water. We had the lunch buffet, and the sushi was horrible. Everything had way too much rice, and while there was a pretty large variety, everything looked the same, there were too many fried rolls, and there was no nigiri style sushi at all. The music was so loud and annoying you felt like you were at a rave in a night club, not a restaurant. We will never go back. I've spent the last 3 hours eating gum, mints, or anything just to get the horrible taste out of my mouth and nothing is working! Save yourself the disappointment. There are too many good sushi places to even bother giving Rusans a try.
Rusan's is the love of my life. – okay, so i am reading reviews about the terrible customer service and yada yada yada.
i have been here numerous times and the staff and chef's have always been kind and fun.
the first time i took a bite of their sushi i fell in love. that may sound overdramatic but i love my sushi (gone with the wind is amazing!) and the places in murfreesboro where i am from rip you off. Rusans gives me a good amount of sushi for a great price and most of their rolls are HUGE. their one dollar sushi rolls are a favorite of mine too. i took my boyfriend here and he loved it, and i also took my friend here who does not like sushi so she ordered chicken terriyaki and she liked it alot she is also really picky with her food as well! the music is fun, techno, and great. Rusans is targeted toward the hip nashville scene. so, i am sorry if the music was too loud this ain't your grandparents house. deal with it. my boyfriend and friends LOVE it here. we dance while we eat, haha and if you sit at the bar and are nice and friendly to the chef they even give you free appetizers or dessert! this place is also right next to urban so after eating i usually shop. it's heaven. i love rusan's. :)
Yum! – I was so happy to discover this place. The sushi is quite good and extremely reasonable. Also, the teriaky rice ball is amazing (sounds weird, but try it!). I enjoyed all of the sushi I tried--4 rolls and a beer for under $20. They play loud techno music, but aside from that it's truly enjoyable. If you love sushi then give Rusan's a try.
Affordable Prices but Horrible Customer Service – I have been to Rusan's twice. The first time the service was mediocre; the second time it was horrible. Not only did the server get my order wrong, but when I attempted to correct her she refuted me. Finally I was able to get the "sweet potato tempura" I ordered. Not once did the server come by after I order came out to ask how we were doing. Our drink orders were only refilled when the server brought the check to us!
To top it off my friend''s requests were blatantly ignored. He ordered the Asian Tiger Beef. While he didn't have a problem with eating "marinated rare beef", he didn't know the dish was served cold. After one bite, he asked the server if he could send it back and order something else. She refused. He spoke with the manger who also refused. When my friend pointed out that the menu didn't say the dish was served cold. The manager responded: " You should have asked the server BEFORE you ordered." Then my friend asked if they could simply warm the beef up. His request STILL was refused. I have worked in a restaurant before and have never had such an experience as this one where the customer was treated as if his/her opinions and requests did not matter.
I give this restaurant four stars in making customers feel lousy and wishing they had spent their money elsewhere in this rough economic times. I guess its true what they say: You get what you pay for.
Average food, terrible service – I ate at Rusans with two of my friends. The food is cheap, but the service was terrible. The waitress was rude and when she got one of my friend's order wrong, she acted as if my friend was at fault. I did not mind so much that the waitress got the order wrong, but attempting to blame it on my friend is despicable service. When we asked to see the manager, he automatically took the waitress's side. Eat here if you want cheap, average food, but do not expect the waiters to be polite.
HORRIBLE EXPERIENCE! – I went to Ru San's for the first time on my birthday (July 2009). There were two fire trucks outside in the street with their lights on. We went in, were seated, and placed our orders. The waitress came back after bringing us our drinks and said that they couldn't serve us anything cooked. Turns out the fire department shut their entire kitchen down that night. There were employees standing on the stove tops/griddles cleaning massive heaps of grease off the vents above. The waitress knew what was going on, but didn't tell us until AFTER we placed our orders. So the noodles, soup, etc that we wanted was a no go. Why weren't we told BEFORE we ordered? The sushi wasn't all that good either. Sloppily rolled, too much rice. Overall a very dissapointing experience! There are many other fine Japanese restaurants in Nashville (try Hanabi in Brentwood) that serve good, fresh food and have great customer service. Ru San's isn't in that catergory.
um... no – I go for quality vs. quantity. I've been to this place three times and have learned not to come back. The lunch buffet is not all it's cracked up to be; the rolls are poorly made (on a few of the rolls all that was inside was cream cheese with a piece of fish stuck on top) and though it looks like there's lots of different rolls they're all pretty much the same. Stay away and spend your money elsewhere.
Great Sushi and Fun Place to unwind – Me and my boyfriend went here for some after work Sushi and what a great place. We sat at the Sushi bar and the Chef kept giving us free samples of things he was making and was very helpful in choosing off of their huge menu. The prices are right too. For both of us with drinks it was under 35 dollars which is great. The waitstaff seems a little unknowledgeable but if you sit at the bar the chefs are spot on!
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