MIxed bag of techno sushi..
Ok, so if you don't mind a dining experience with techno remixes in a close quarter environment then you can make it a Rusan's.
If you don't mind particularly slow service ( I've been here at least 15 times ) then you have the patience to eat at Rusan's.
Most of the time the sushi rolls are hit or miss. I've had awesome sushi, i've has s#*%y sushi here. What is always good is the spicy yakiudon.
Give it a try, only you can decide if it is good or not.
Worst Service in Nashville, Rude Management.
5 friends decided to have dinner at this establishment for a friends birthday. It was a Monday night and the place was half-full. After standing at the hostess stand for almost 10 minutes, someone finally greeted us. We explained we had a total of 5 guests for a birthday and she seated us at 2 tables next to eachother.
40 minutes later, our server came to get out drink order and we ordered appetizers. Those came 15 minutes later (including drinks).
At this point, over an hour and a half has transpired since we entered the establishment and we finally ordered our dinner.
Dinner came 30 minutes later and was a mixed bag of decent sushi vs. horrible sushi. Very warm but presented nicely.
Then it was time for the bill(s) to arrive. We turned over the 2 certificates to the server. She took them and excused herself to be back momentarily. Upon return, she informed us we could only use one coupon. We made reference to the certificate where it was printed "1 per Table". Remember, we were seated at 2 tables, which halfway through our meal we pushed the tables together. We asked for the manager and a very rude japanese lady came to our table stating "only 1 can be used." We asked why since we were at 2 tables? Her response was "1 per Party". We referenced (again) the disclaimer which plainly states "1 per Table'.
At this point, we decided it was not worth it to argue with her, we paid our bill(s) and left.
ALSO, there is NO HOT WATER in the men's room. As we were leaving, 2 of us used the restroom. As we entered, an employee was washing his hands. We did our business and when we got to the sink, cold water. We let it run for at least 2 minutes without the hint of heat to the water. That is just discusting. Will NEVER return to the establishment.
2 people in our group had printed deals from Groupon/HalfOffNashville to use during our visit.
My Worst Meal in Nashville. My wife and I were feeling adventurous and decided on sushi. We went to Rusan's since the Gulch seems to be a lively place. The atmosphere of Rusan’s however stands in stark contrast to the area. It was not appetizing to me, as it felt as though I was either walking into a subway car turned cafe, or a scene from Hostel - which for me personally is not comforting. I am not sure what the vibe intention is there, but apparently it is geared toward certain Eastern European’s who pine away for décor of pre-1989 East German eateries. Once at the table I glanced over the menu to decide only to find a hostile message greeting me which in paraphrase said something to the effect of, “If you order something here you don’t like, too bad, no refund, it’s on you, not us, enjoy.” Not exactly a “Western” way of doing business I must say. I would advise checking into a class on customer relations at a local college before posting any more endearing messages to your “customers”. Any-who. I ordered a bottle of domestic beer to ease my tensions stemming from the harsh surroundings, and after a 15-minute wait finally received a bottle. As I began to take a sip I noticed that there was “debris” around the rim that looked like someone had dropped it in the dumpster prior to arrival. Yum. After staring at it for a few minutes my wife said something to the waitress, but after waiting 15 minutes to get the drink in the first place, I decided to just get a glass. We both ordered rolls, my wife got the California roll and I got something with “firecracker” in the title. When I took my first bite I was not pleased. I have had good sushi before, and this was not that. The fish cut was way too thick and gristly, so every bite was a war. The fried roll sat in a pool of red sauce that just didn’t go with sushi. I tried gnawing a few bites, but after making it through the first slice I couldn’t handle any more, and gave up rather than torture myself further. What are you going to do? Ask for another plate of something awful? Nah, it was time to leave. We asked for the check, the waitress asked how things were, we gave uncomfortable smiles and nodded just wanting to leave…paid the bill and went to get a burger. For those who post praise for this place, I would like you to show me what you ordered, watch you eat it, and have you explain to me what the appeal happens to be, because my wife and I obviously missed it. If you like sushi like this I would advise saving the cash, strolling down to the Cumberland, and waiting for the first dead carp to float by. Have a gnaw on that. Of course if you like this place, then you would probably enjoy it. Maybe it was just the wrong thing to order on a really bad night there, but I will not be back…as you could guess. Yikes.
Don't Be Misled by Reviews!! Thumbs Up!.
I have always loved Ru San's in Nashville. I discovered it about 2 summers ago, and have returned whenever I was in or through town. I have eaten there many times alone at the sushi bar, and also with friends.
I wanted to introduce some friends last night to Ru Sans. When they were looking up directions, they discovered the very mixed reviews online. I had to defend the bad reviews that are posted on this site and others. I have never been to the lunch buffet and cannot comment on that. Of the remaining bad reviews, most deal with service and loud music. I have never had POOR service, and have mostly had AVERAGE service, but it is what I expect from a restaurant of this type. If I want 5 STAR service, I will go to Ruth's Chris Steakhouse or Merchants where I am paying for 5 STAR service. The music is techno, and at some times is loud, but when the restaurant is crowded, the crowd noise definitely overpowers the music. Again, if I want subdued elevator music, jazz, or country, I will pick a place accordingly that is known for that.
Last night our friends went with us to Ru Sans. As usual, the sushi was EXCELLENT. The choices outweigh any place in Nashville. If you are a person who has trouble making decisions, the huge menu may overwhelm you, but I love to try unique and different items, so I love it. One of our group ordered a bunch of the lower priced items so he could try many different things. He had Yakitori on a stick ($1.50), a dried cranberry and shrimp roll ($2), a Rice Ball ($1.50), and more. I had the HUGE Protein boat that had 3 rolls, tuna and salmon - large portions - on fried wantons, 6 sashimi on rice options, and 3 different types of maki (roe) plus soup and salad all for under $25.
We were very happy with dinner at Ru Sans and will be back. My friend let me know that it was a winner with her boyfriend since he was recommending it to others today!! Thanks Ru Sans!!
Not so much.
I'm sad to report that RuSan's has seriously gone down hill. I remember when I had friends in town on a regular basis and I would make sure that they each experienced RuSan's while they were in town. In the last year, I have not had a pleasant experience, which is disheartening. I used to love this place and boast about it as a "must eat" in Nashville.
-The sushi isn't as fresh as it once was.
-The staff mops the floor with extremely strong bleach water while customers are still eating.
-The chefs touch their faces and hair then touch raw meat without washing their hands.
-Calamari portion sizes have shrunk significantly.
-My friend and I picked up one evening and she became extremely ill from food poisoning after eating there and the owners would not refund her meal. They asked for her to bring in what was left, but she had already thrown it away.
...Just to name a few issues. The service has always been awful, but the food was worth the wait. Sad to say, this hasn't been true in the last year. Don't think I'll be giving RuSan's another chance anytime in the near future.
Mmmmm Sushi. I love they are opened late, and their prices are not that bad, they have great sake and we have a favorite waiter who is always very helpful
Smells like MOTH-BALLS & BLEACH everytime! Gross..
Gross! I LOVE sushi & have tried giving this place a chance. I really wanted to like it, the location & atmosphere is great. BUT, the smell sometimes is so overwhelming & service is horrible.
There is not one particular incident that I'm giving this bad review on, I have gone about 6 times in the last year and each time I left disappointed. Like I said, I REALLY wanted to like this place. I have gone with different friends, family & co-workers. Each time the sushi was so-so, waitstaff eh eh, and smell ... well its moth-balls & bleach.. so... ewe.
I have spent some time in Japan, the atmosphere of Ru Sans is pretty legit, fast paced & bumpin. BUT, the service is like snails walking around with aprons on.
Good luck!! I wont be going back. Fool me once, shame on you.. Fool me 6 times... I'm an idiot.
The filthiest place I've been to in a long time.
We had a party of 4, they said it would be 10-15 minutes. There was an open 5-top that no one was using and not reserved. The Manager offered to let us sit there if we paid an UPCHARGE! After waiting another 10 minutes we left. They were willing to let 4 paying customers go out the door rather than sit at a little larger table that wasn't being used anyway! We also noticed they had a rating of "84", which for a Sushi place handling raw fish is a very dangerous thing! Hope this place closes soon so a real restaurant can go in this valuable space.
Great Sushi large selection.
My wife and I love to go to Rusans whenever we can. We love the selection and quality of sushi. The service is usually very good and they are very helpful. Never had a problem with order mistakes and always had a good meal and a good time.
The constant europop pounding can get a little old, but it is part of the atmosphere which is always lively.
I have mixed feelings.
I had heard a lot about this place and was excited to try it. We went as a group of 6 on a saturday night. The hostess was hard to understand and struggled to put a table together for us. We waited at the bar and ordered drinks. Each of three couples was ordering drinks and putting them on their credit cards. The bartender got all the drinks messed up, charged the wrong cards, made random drinks, etc. She even had to refund some of the drinks to our cards.
When we were seated, we looked over the menu. I was impressed at its lengthiness. I appreciate all of the vegetarian options. I got a spicy tuna roll, banana roll, and noodle soup. I enjoyed my food. The one thing I didn't like about the menu was how much the food was fried. Why mess up 3/4 of your menu by deep frying the sushi??
The ambiance was lacking. It was hot in there. Apparently, the AC didnt work well. In addition, the music was weird. The bathrooms were some of the dirtiest I have ever seen. My boyfriend said he almost got sick when he walked into the men's room. I'd hate to see the kitchen.
The rolls were reasonably priced, but the drinks were overpriced. Something like 8 bucks for jack daniels.
It was a fun dinner, and I might take an out of town guest there for the experience. I just wouldn't go in the summer, and I'd use the bathroom before I went there.
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