3221 Finger Mill Rd, Lincolnton, NC | Directions 2809235.543800 -81.223319
Customer service – I purchased 2 vanities and 2 medicine cabinets fro Lowes which were products of RSI. As time went by, the hinges on the mirrored doors failed and the doors started falling off. In 2010 I called the cpmpany and they knew od the defective hinges and sent me a repair kit. All is weel until the other cabinet did the same thing. I called the company again in California and then the trouble started. They told me, sure we will send you a repair kit, well guess what, after a month I called to see where the hell was my shipment was and I was told that my order was canceled, by whom I asked and they didn't know and was told it was there plant in North Carolina that was responsible. I aske for the phone number of this Carolina office and was told, can't give you that. Well I went online and found the number to this office. Long story short, I spoke with Cathy. and she was highly pissed and said she would get to the bottom of the problem, I had the repair kit the very next morning, thank you Cathy, you are a true professional.
Port Charlotte, Fl, 33954
Kitchen Cabinets – It should be noted that this company builds a good product for a certain price point. It is not a "high-end" product. However it should also be noted that with the current state of the housing market, the plant in NC is closed. Their main facility in Anaheim, CA remains in operation.
TERRIBLE PRODUCT that is falling apart before it lea – it is poor quality and the wood joints may or may not be glued.the inspector has to look at 200 hundred cabinets an hour. shipping may turn a pallet over and its put back on the pallet and shipped.The hardware is produced in China, the parts in MExico and they put made in USA which is a slap in every American workers face. THEY have numerous illegal immigrants who if they are reported they are ignored. the personel, Marisol Russel advises people how to beat the american tax system.choose RSi and be sorry
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