Sonoma >Beauty > Grazia West Skin Care Pedicure
248 W Napa StSte B, Sonoma, CA | Directions 9547638.292848 -122.462428
Poor customer service. Poor overall service. – The service here will not be what is promised. I received a rushed, one hour late, polish change that was supposed to be a full spa pedicure. I asked the technician to do a french and use the pink polish underneath the white only, so the white stayed bright. She simply could not do this and got nasty about how she has been doing pedicures for 20 years, etc. I paid $40 for this polish change and was told I stressed her out because I was uncomfortable about being 1 hour late (I told her ahead of time I needed to be out in 2 hours-but she saw me 1 hour and fifteen minutes late). Completely rude, unprofessional and the owner did nothing to help. I was getting married the next day and had scheduled my bridesmaids to come in the following day for services. I was so upset after this experience that I cancelled the appointments for my brdiesmaids, fearing we would all be late and unsatisfied. This seemed a likely thinkg to do since it was obvious the salon could not fufil the services they promised. The owner called me the next day herself and said " I hope something bad happens to you." It was on the day of my wedding. They are arrogant and unprofessional. No one apologized for any of the mistakes they made, or even simply that the customer was not satisfied.
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