T E Young Heating & Cooling

09/19/09

Poor Service

by nanne

I had a new unit installed 30 days ago. The unit is leaking water from the condensate pan on to my ceiling and has caused damage. I tried to report this problem on a Friday afternoon at 3:05- apparently T.E. Young takes off early on Friday for a long weekend. I could not get anyone to return my call. I called back repeatedly thinking there was something wrong with the phone. It is now Saturday morning and after calling at 9:30 and leaving another message I still have not heard from a technician even though the message says that you will get a call back in an hour. This is not the kind of service I expected. I am VERY dissatisfied.

• Pros: Window Units until install
• Cons: Technical support

06/29/09

Reputation Is Greater Than Service

by JustANumber

Ben Young was too busy to return phone calls when the new instalation went amuck. He did however find the time to talk when the repair bill, for damage caused by T.E. Young employees, came due. His primary concern was if the repair cost could be negotiated down, not if all problems had been fixed.

Word of mouth made T.E. Young, just as word of mouth will destroy T.E. Young if something is not done to improve customer service.

• Pros: Yet To Be Determined
• Cons: Sloppy Work With a Lot Of Excuses

06/09/09

Positive Feed back on Ben Young

by hardcorereasercher

Mr. Ben Young family member of T.E. Young Heating and Cooling has been slanderd in my opinion by review above, there is no evidence that can support comment being said above.

further more, to all basing there decision on a new comfort system should seek Local and state contractor records including a grade from local 3 rd parties. The last I checked on this contractor Hybrid Air- Ben Young had a grade of A+ and not to mention has thrived his fathers business to great sucess!

When you researech someones name, ask for references and referals , slandering someones name means nothing to me , i have to first be shown proof . Once again Outstanding Business man and family man from the years working with Ben Young. He will take care of professionaly and will be more detailed than any other you call out.

Satisfied Customer and resercher

• Pros: Outstanding Business man and family man