Danvers >Sunline Patio & Fireside
“This organization appears to have good products and initial service to support the sale, but following the sale, they have NO customer service at all.”
“As an example I bought a very expensive umbrella a year ago, after having the umbrella for 4 weeks as they informed me they were too busy to look at it, they finally told me they couldnt replace it, couldnt fix it, and offered no solution at all to help u”
bad mouths. these people are terrible buisness people i went in to buy a stove tool that my regular stove shop did not have these guys bad mouthed the store down the street so bad i would not buy any thing from them when i walked out there were 2 customers telling me how these guys ripped them off imagine 2 at once i checked around these people are well. you look beware.
DO NOT PURCHASE FROM THIS COMPANY.. DO NOT PURCHASE FROM THIS COMPANY. The day we entered their store, the first first words out of the sales rep's mouth were, "I'm sorry, but this store is really high end. You are not going to find anything cheap in here." (Were we wearing a sign that said "we can't afford this place?") He then brought us to the clearance section to sell us a table that was sitting on top a pile of boxes for $100 and told us we could "mix and match" some of the clearance chairs to go along with it. (Did we say we were looking for a mismatched set?)) He had zero knowledge of the product. We asked if we could speak to someone else, and the manager finished the sale of our $1400 patio set that we "couldn't afford." When we got our chairs home, we noticed three had major paint gouges chipped out of them from poor packaging from the warehouse. The friction during travel had worn off the finish entirely. The manager said he would order three more chairs and to keep the others until they came in, and "Not to worry - This wasn't right and he would resolve this." Two months later, after two unreturned calls, we found out the order was never placed b/c the warehouse wouldn't take responsibility for the scratched chairs. No one notified us of this, and Sunline also declined their responsibility for them! (So, apparently, we - the customers - are supposed to "eat it" as the manager called it, because "he wasn't going to take the hit for it." So, not only were we financially profiled, we have been lied to, ignored, and forced to keep brand, new defective chairs that were incredibly expensive. They still have not resolved the problem for us. We have done nothing wrong except make what we thought was a quality investment on a long-term patio set, and we have been treated horrifically ever since. I have never experienced such rude, ignorant, condescending customer service in my entire life.
Poor Customer Service Following the Sale. This organization appears to have good products and initial service to support the sale, but following the sale, they have NO customer service at all. As an example I bought a very expensive umbrella a year ago, after having the umbrella for 4 weeks as they informed me they were too busy to look at it, they finally told me they couldnt replace it, couldnt fix it, and offered no solution at all to help us with our matched set that we spent over $3000 dollars on. I would reccomend never to buy from this group again
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