Spas >Le Petit Poulette
5301 Office Park Dr Ste 365, Bakersfield, CA | Directions 9330935.365221 -119.062552
Neighborhoods: Park Stockdale
My esthetician was very nice and very good at her job. Too bad she works here.
I just went for a facial and got something totally different than what I asked for. I planned to spend more to get more services and because I paid less(for a shorter experience), they said that it was ok that I didn't get those things because I only paid for the services I received.
So basically I spent a grip of money and walked out with some services, but not what I asked for. I didn't get a peel, micro-current or an eye treatment. It was also a much shorter session. These are not small things. They make a huge difference in the result of the facial. Not to mention two hours to relax. That's ok that I didn't get those things because I didn't pay for what I asked for? Does that even make sense?
The best part, they will let me come back in and pay the difference for those services alone(but they will cleanse my face first free of charge) that were meant to be part of a 2 hour pampering session. They want me to pay the original price of a 2 hour session that includes everything, but I have to come in twice and break the 2 hours up into different sessions because of their mistake.
The lady was totally RUDE and telling me it was my mistake. I read the name of the service from their website as I was on the phone booking it. She was argumentative during the whole conversation so it did not make me feel comfortable to come back anyway.This was the manager. You think if you pay for high end they would at least have some customer service skills. She tells me that everyone's idea of costumer service is different.
Best in town – I think for the money you spend and service you get, this is the best place in town.
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