2 Fox Valley Mall, Aurora, IL | Directions 6050441.758861 -88.207549
M-Sa 10am-9pm, Su 11am-9pm
PRICE GOUGING A**HOLES – I was getting nice tires at Sears and they charged me the expected price between 500-600$ total, but they also tacked on 197$ for labor! They refused to refund any portion due to tire disposal and other fees. I paid it. It ended up being 49.25 per tire and I will never go to Sears ever again. I would give them a .25 star if I could.
Horrible Customer Service in Electronics – Worst Customer Service... - - 2009-11-17
I had the worst experience in the television department at sears in Aurora, IL
Below are a few things they did wrong
--First it took me 35min to find help with a TV
--The Salesman, Roy, was a jerk
--When the Salesman sold me my TV, I went to the pick up area and they told me they did not have the TV. I then walked all the way back to the TV department, where I waited another 15min to talk to Roy, who once again was very rude. I than returned the everything on my receipt; 50 Panasonic Plasma, 3 Year Warranty, HDMI Cable, and the Stand
--The next day I said I would try again, because I had a sears credit card. But like the first I had a horrible experience. This time I talked to a guy named Pat. Pat was a really nice guy, but everything Pat said contradicted what Roy said. Therefore at this point I did not trust anybody. So I just went with my gut and bought the 42in Panasonic Plasma, which like the first was "in stock" but when I went to pick it up was not in stock. So while at pickup I asked for a manager, I got the LP manager named Bob. Before I even started explaining my issue to Bob, he had this cocky headstrong attitude toward me. While I was explaining what happened Bob cut me off and pretty much said well your SOL, He was very rude and treated me like a child. I than returned everything and went to a competitor.
--I have an MBA from UW-Madison, I have worked retail management in the past and I'm currently the VP of National Distribution of a major retailer, I was appalled how Sears treated me, a loyal customer. I will never be shopping at that sears store ever again.
--In the end Sears lost a $3500 sale, which included TV, cables, warranty, and possibly installation.
--Once again I received horrific customer service at the Sears in Aurora, IL, In electronics from Roy and Pat, and from the LP manager Bob
Very disappointed about the way Sears Auto service does its business with their customers – I have a Mazda tribute that needs an oil change. Before I was going to the store I called up Sears Auto Service for a quote of the standard oil change for my car. I was told by a guy named Deen that it is a little bit over $30. However, when I went up there and pulled my car into their garage, I was told by their supervisor Rick that price has to be $41, since I have at least to use the so called blend synthetic oil. I felt very disappointed about the way Sears Auto service does its business with their customers and walked away. I swear that I will never ever going to send my car to their auto shop for service again.
Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.
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