1020 South Calhoun Street, Fort Wayne, IN | Directions 4680241.07695 -85.13901
Neighborhoods: West Central
Finally – Son,
I just spent over an hour on the phone trying to cancel my two nights at the Hilton in Fort Wayne so that I don't have to move from one hotel to another. I like the hotel I'm at now and I have 1500 miles to drive later in the week. When I called the Hilton today, they said that it was up to the on-line booking company, to call them about canceling the reservation. I called them, got disconnected twice and then through my credit card info they discovered that it was really through another company. The hotel clerk told me wrong, but I didn't get a confirmation email to check it.
When I finally got through to the booking company, they were ready to give me a full refund, but said they had to run it by the manager at the Fort Wayne Hilton to confirm that it was ok. After waiting and waiting, I got disconnected again (with 4 bars on my phone) and called the Fort Wayne Hilton again. After waiting a bit, the guy came back on and simply reiterated that because they had given me a special rate that it was "non-refundable". I spent an hour for nothing.
I don't expect or want you to do anything about this, but I do want you to know that the manager there is very unprofessional and customer-unfriendly. It's too close to the wedding to do anything about this, so just forget it for now, but I do want you to know that although I intend to stay at the Hilton those two nights, I will never stay at another Hilton Hotel the rest of my life
Post Script: The day after writing this review, Hilton recanting and gave me a full refund. So, I gave them two stars instead of one....
Great Hotel BUT... – It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!
Great Hotel – I've stayed at this property many times
Upscale hotel chain pampers business and leisure travelers with plentiful amenities and many of the comforts of home. – In Short
The first Hilton opened its doors back in 1919 in Cisco, Texas. Known for its commitment to hospitality, the popular luxury hotel has expanded to more than 500 locations worldwide. Standard room amenities include high-speed Internet access, work desks, coffeemaker, iron and ironing board, and more. Guests who want to stick to their exercise regime can enjoy a fitness room, pool and even a personal trainer.
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