Great pizza. I think there pizza is the best in town. It keeps me coming back. I've never had a problem with the service, unlike some other reviews I've read.
Great pizza, but the WORST customer service in town.
I am the type of person that will give an establishment more than one chance at giving good customer service. I recognize that it is hard to please everyone, however Rudy's gives consistently bad service. The pizza is amazing, they offer vegan options and have whole-wheat and white crust, so it is hard not to go back when those are things you want in a pizza. It has come down to ordering delivery, and even then the person who answers the phone still manages to make me regret giving my business and money to such an establishment. It is ridiculous that nothing has been done about training their employees because across the board, most can agree that they do not know how to treat their loyal customers. Maybe we should all take a stand and write the owner a letter, because two years of reviews claiming their service is sub par hasn't worked.
The employees ignore customers, act as if ordering a pizza from them is a chore (it is their job) and are just generally unpleasant. Every week, I order two small two topping pizzas with two free sodas for $11.85. There is a coupon in the Blue book, and when they deliver the pizza they never ask to collect the coupon. But don't dare go in there without a coupon, because even if you know the deal inside and out, they won't give it to a loyal customer. They either need to take the coupon on every time or not take them at all.
As a vegan, after this last round of bad customer service at one of the only vegan restaurants in town, I am just buying Amy's frozen pizza from here on out. It might not taste as good, but a least I wont have to deal with the grumpy face behind the counter at Rudy's who does not know the philosophy that the customer is always right and find a way to say yes. I work at a big box store and even I know that that is how a business should be run.
Wow, what TERRIBLE customer service.... I have been a customer of Rudy's since last year, and yes they have one of the best pizza's in Bellingham. However, they CONSISTENTLY have terrible customer service. I actually don't think they have a normal, customer-centered employee working there. If you are looking for good pizza, go there, but if you want a normal person with the BASIC customer service skills, don't go here, you will be greatly disappointed.
Rudy's Pizzeris; My Local Spot. I visited Rudy's Pizzeria a couple of days ago to show a buddy from out of town a "typical" Bellingam dinner; pizza and beer. After discovering the amazing thin crust that Rudy's offers, I haven't stopped taking visiting friends for a hearty dinner after a great day of shredding Baker. Super relaxed atmosphere, recycling, cheap beer from the "Up," and most the most diverse topping selection in town make this my "local spot" to share with buddies from out of town.
Terrible customer service. I agree with the other reviewers that the service is terrible. I ordered a pizza and they couldn't find my house (which is a normal house on a normal street). When I called to check on the delivery, they told me that my house number must be wrong - that it didn't exist. Obviously it does, and they just didn't want to try and find it again - but rather than admit that, they came up with their ridiculous excuse.
What took so long? Where the plates/napkins?.
After the UP and UP merge...what the hell?
I went with my girlfriend to check it out and try out the food/atmosphere. They took about 25min or so to bring the pizza to us. When they did, no plates or napkins came with it.
We watched as another customer came in and waited at the counter for help...he waited awhile.
To top things off, they don't even say goodbye or hello when you leave/enter and never asked how things were.
I doubt I will be going back.
Only thing that was good was the UP and UP beer.
Young hippie staff that needs a good manager to keep them in line. I'm young...and I've worked food service before but these guys really sucked.
Pretty good but.... the service is awful. They had only two people working in the dining area on a pretty busy night, where they should've had easily twice as many servers. It took them over 40 minutes to make our pizza, then they ended up giving it to a different table so we had to wait for them to remake it. Hippie/stoner working at the cash register also messed up our drinks. Total dining time? Over two hours. The pizza is decent, but definately not worth that kind of wait. Hopefully this place turns around when they merge it with the Up&up, until then there's a ton of other options with better service and prices.
Wow!. I used to work as a pizza taster for a major pizza company yet, I can assure you, never once there did I taste a better pizza there than "Rudy's Pizzeria" makes! And at such a great price! I will never go anywhere else for my pizza fix.
the BEST pizza. Rudy's is awesome! I just moved here to Bellingham and my husband and I heard Rudy's was great for pizza. It is the best pizza I've ever had! They have great specials - especially on Wednesdays. The location is convenient and the atmosphere is great. I would definitely recommend this place!
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