Tacoma >Veterinary Services > Puget Sound Vet Refferal Ctr
5608 S Durango St, Tacoma, WA | Directions 9840947.205872 -122.488260
Neighborhoods: South Tacoma
This place is nothing but a money pit. You come in with a sick pet and all they think about first is to get your money. I'm not even sure they do all the things they charge you for. Take your pet some place else. I felt like I made someone's high end car payment.
NEVER take your pet here! – Please DO NOT take your pets here!! They will hold you over an emotional barrel for $$ and for possession of your pet. We recently took our Dane in as he was showing symptoms of bloat. Before even taking him in back we were told, in a "strictly business" manner, that it would be $80 for the visit & $130 for the x-ray. Our dog is starting to show signs of pain - what do you think we are going to say. After the x-ray confirmed bloat we were told that surgery would be $3000 - $3500. No way could we come up with that at 8 pm on a holiday week end, nor could we get a loan (through a company they conveniently have brochures for in the room) since we just replaced a car after an accident totaled our old one. Their solution since they would not take automatic deductions from our account was to call family & friends, again on a HOLIDAY WEEKEND. After leaving us to deal with the fact that we will have to put our dog to sleep because we don't have access to $3500, a woman comes into the room & tells us "It doesn't happen often.." but they would waive some fees & provided there was no complications we would only need to come up with $2000 or "it happens even less often" we could sign possession of our dog over to one of their employees who would then assume financial responsibility - through emotional blackmail THEY STOLE MY DOG!!
Unless an extreme emergency or you don't mind curt conflicting info, steer clear – The 24hr Vet clinic in Tacoma (aka Puget Sound Vet Referral Center) is by far the worst place to take your loved animal if it's a caring, compassionate and knowledgeable staff you're hoping for. Had to take my kitty there when he was diagnosed with having something lodged in his esophagus. Next thing I know I am being told that there is nothing in his esophagus but instead has FIP. Huh? Feline Infectious Peritinitis. No vaccine, no cure, I have about a week left with him! Next day, having armed myself with all the info I could find on the internet about FIP, we went to pick up our cat. All be damned if I was ready to lose my TaterBug! They were going to send me home with no treatment. I was to just go home and watch him die and when he got to the point he could no longer get a breath I was to have him euthanized. They wouldn't even look at the studies I brought with me with various treatments that have atleast prolonged these kitties lives a bit, some even quite a bit. Almost 4 wks later (ya 4, not 1 like they said - because I found a very kind, compassionate doctor who happens to like cats quite a bit ;c) Dr. Smith at the Tacoma Cat Hospital also wasn't about to give up & got me 4 more cherished wks!), Tater took a huge turn for he worse and I took him back there to get his little chest tapped. That vet lady came in with a very defensive stance, tapped her finger on the counter, then crossing her arms starts to very abruptly tell me that Tater needed to be put down right then and there. My daughter about fell off her chair. I was about to become a bawling basketcase & wouldn't be able to make the long drive home if she detailed another word, I firmly asked her to "Stop!" and explained all that. She didn't hear a word I said. Her voice just rose an octive as she went on how she was an advocate for Tater, blah blah blah. Plus I never got results for (nor reimbursed), a $250 FIP test! Nope, I will never take another one of my 18 cats or 2 huskies there again.
ABsolutely phenomenal animal care and customer service to pet owner. GO HERE! – I will be forever grateful to this vet ER. the entire staff is absolutely wonderful. My kitty was very sick and here for 3 or so days. Her vitals looked really concerning but the staff took amazing care of her. REspected me as a patient and my desires. Allowed me to visit with my pet SEVERAL times over those days and never once was annoyed or seemed put out by having to set her up with me in a room. Even when they had to have tough conversations with me regarding diseases my cat potentially had, they were extremely caring, informative, and respected/upheld my decisions for care. By day 2 they all knew me and my cat by name. when I would go there at night I would see the staff taking the dogs out for fresh air and potty breaks. They all completely and genuinely love animals, people, and their jobs. When youfirst get there, they whisk your animal away (in a good way) to get their vitals. It is an absolutely amazing process. Way better than any human hospital even! Their facility has great equipment, was always clean, I felt comfortable there for the 3 days I was there. They offered my cat a total of about 10 different food options (to get her to eat)! Talk about SERVICE! My goodness! The staff even cuddled my little kitty girl when they had spare moments and put her in a cage where they could all see her at all times when she was doing badly. It was not a noisy facility, which is sometimes a problem at vets and vet ERs. I went to another vet er in auburn and had an AWFUL experience. Lesson learned: No matter what city you are driving from, this is the place to go. Your animal will be seen faster anyway and receive TOP NOTCH care. My cat was doing very badly when I took her in. She is home now and I owe these people everything. My two cats are my world.
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