Oil N' Go

Doesn't Recommend

VtLogger

Joined 2 years ago

Total rip off, avoid Oil N Go at all costs. The folks here are the most rude a** holes that I've ever encountered. They completely screwed up the oil change on my truck by failing to actually screw in the filter all the way!! The next morning I had 2 quarts of oil to clean up off my basement floor. These jerks wouldn't offer any type of refund.

Doesn't Recommend

Mechanic Reviewer

Joined 2 years ago

Incompetent, rude and over priced - avoid this place!!. In my one and only experience with Oil and Go, I found them to be incompetent, rude and over priced. They bring customer service to a new low.

The bottom line is that Vermont has plenty of trustworthy mechanics, so please heed my advice and do not even consider doing business with Oil and Go.

Here is my story:

I went to Oil and Go to get a basic oil change. I found them extremely pushy in their efforts to "up-sell" you to their various premium services.

A while after the oil change, my car's red oil light came on. Took it to another mechanic and he finds that the oil filter was not installed adequately and it had leaked 4 quarts of oil.

Oil and Go was not willing to refund any part of the original cost of the oil change, nor would they consider paying part of the cost of having the issue fixed by another mechanic.

Rob Remillard, manager of Oil and Go, deserves a special mention for his anger and aggressiveness towards customers. He is rude, insulting and completely unable to have a rational conversation. The mere suggestion of splitting a $40 repair bill sent him over the top.

His reaction only seemed to confirm that he gets a lot of requests for refunds due to inadequate service, as he showed no interest in learning about the nature of the problem at hand or finding a reasonable resolution.

It's not clear why a guy who has such a desperate need for anger management therapy is in any position of responsibility. I have the utmost sympathy for anyone who has to deal with his antics.

Recommends

ghost1005

Joined 3 years ago

Great Service!. Fast, friendly, and REALLY knowledgeable! The techs pointed out all sorts of things I should think about, but they didn't pressure me to get any work done. I feel like I can trust them and have been going there for years.

They even vacuumed out my car and washed my windows! Everyone should go to Oil n' Go!