Royal Oak Pediatrics

11/04/09

Great place but agree with the rude front desk staff

by hardworkingmommy at Citysearch

I totally agree with the fact that the receptionist is rude. I've called before and basically been yelled at for requesting an appointment for a very sick kid. There is another lady who often answers the phone though who is very friendly. I just hope every time that I call that I don't get the mean one.

I like all of the doctors and usually take who I can get and don't request anyone special. I have never found Dr. Dodge to have bad bedside manner. He is always very kind and helpful and I actually prefer him over anyone else. He isn't super outgoing or someone who tries to crack jokes BUT he is very knowledgable and always takes our issues seriously. I've always had good luck with the nursing staff and would recommend this practice to anyone. If only they could hire better front desk staff!!!

• Pros: Always willing to fit you in
• Cons: Long waits sometimes

06/01/09

THUMBS UP

by photoscherf at Citysearch

I've been taking my 3 children here since the birth of my second, two years ago.

Dr. Shaw & Dr. Mannisto are thorough with a good beside manner. Can't say I like Dr. Dodge much, he's abrupt and a little too old school for me. The front desk lady can be a bit cranky some days on the phone, but she always gets us in if we call for an appointment on short notice or emergency.

Sometimes the wait can be close to unbearable but at least the staff apologizes for it and I've always been told that there’s more of a wait for a more in demand doctor

02/19/09

The women who answer the phones are so rude!

by BE123 at Citysearch

Doctors are great but people who answer the phones are sooooo rude! I dont know if they just dont like their jobs or what but it almost seems like everytime I call there the receptionists are rude and not friendly at all. Nurses and doctors are great! Esp. Dr. Mannisto, love her!

• Pros: Doctors and Nurses
• Cons: Office Staff