Friendly and Knowledgeable. I wasn't
raised in a "Western Clothing" background, but when I started dating a girl who was, I knew I had to find clothes appropriate for the Rodeo.
I came to Billy's Western Wear and they helped me tremendously. They explained to me the different style and brands of boots, as well as how they were made. When I decided on a boot and they didn't have my size in stock, they ordered it for me.
They were very friendly and understood the product they were selling. I had a great experience and will continue to buy from them.
Employees went out of their way to help me and my daughter, What a refreshing place- Bought two pairs of boots and will be back for the rest of our family!
I only shop at Billy's- Excellent store and service, Thanks for all you do for our community!
Great store, always helpful with a
FYI - I in no way believe post by the so called Eric A. This store always goes out of their way with me, my family and all my friends and classmates! Love you Billy's!
i was looking up the phone number to Billy's when i came across this site and read the previous reviews. i was really disturbed by the previous negative review, and after reading it i had to respond. my family and i have been shopping at Billy's ever since i was a little girl (i am 24 now), we have always been shown the best costumer service and have recommended them to EVERYONE. i am always buying new clothes or boots from Billy's and they have always honored my returns (no matter what the problem is) they even honored a manufacture defect on my boots when the stitching started to come undone. it did take a few weeks to get my boots back from the manufacture but when i got them back they were good as new! i highly recommend Billy's Western Wear to anyone who wants to shop worry free and find reasonable prices on todays top fashions because from cowboys(girls) to city divas, they got it all! for us all :)
Best of the Best. Come see why we were chosen " Best of the Best" Quality, selection, prices and customer service- Hope to see you soon!
Worst Customer Serivce. For all of us living in Boerne, this is what I get for trying to shop locally and support the Boerne economy. Billys Wester Wear is the worst example of customer service I have ever heard of. I Purchased 3 pair of boots for my family, after leaving the store and getting home, I realized that one of the $90.00 pair of boots had a manufactures defect which was a small tear in the top of the boot. I immediately went back to the store and spoke to the manager. She explained that there was another pair at the Kerrville store or a new pair would be ordered from the boot company. Days pass with no follow up. We call the store 3 days latter and are told that the replacement boots are in and the next day to come and pick them up then. We arrive with my child wearing the original pair and are then told that Billys western wear does not warranty the boots and THEY will have to send them back to the company that made them. This was not explained at any time when I made the purchase or when I returned the second time hours latter. I had to leave the boots, which are paid for, and carry my child out of the store with no shoes on. Year to date, I have not been contacted by anyone from the store and still do not have the boots back. So simply, this store stole $90 from me. I will never buy anything from this company and will tell everyone I can about this experience to save them from having any issues like this happen to them.
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