06/01/09

Horrible Customer Services

by TTP

The esthetician seems to know her craft, albeit not being the most enthusiastic and attentive esthetician around.

May be she was so busy that day that she didn't pay any attention to the facial mask that she didn't completely peel off of my face. A large patch of the mask was still on the side of my lips, running down to my chin. It looks like I was drooling after a hot Italian male model. But wait, there are more unpeeled patches near my left eye brown. They were all clearly visible when I looked at myself on my car's rear view mirror.

This did not constitute a great facial!

What agitated me even more was how the checkout clerks did not bother to tell me I have patches of the mask left on my face. May be they think I like being a laughing-stock.

So I called the spa the day after. I informed the receptionist about the nature of my call, which is to log a complaint against her staffs. The first thing she did, without bothering to ask me to describe my negative experience, was to offer me some free sample products. How nice and generous, I guess I could end the call right there and be a happy camper, assuming that my goal for the complaint was to get some cheap sample products.

After explaining to her that I don't want any free products, and just want to log a complaint in order for her staffs to provide better customer services in the future, she then told me that the manager isn't in today. She then rudely hung up on me.

May be I should have tipped more than 20 dollars and spend more than $300 in beauty products to receive a more courteous response.

This is the epitome of poor customer services, and it is unacceptable in my book. If you want to be treated with care, respect and dignity, then I suggest you to avoid this place.

03/16/09

The BEST in the area!

by Campari1

After reading the last few reviews I felt that I had to write one of my own that better described my experience! I began seeing the stylists at Daireds Salon two years ago after never really being happy with my color. Not only have I found a colorist and stylist who changed that for me, but all of my friends are now going to them as well! I have not once encountered any rudeness, or unprofessionalism from any of the staff at Daireds. On top of that, I also know for a fact that the stylists are sent to classes and events around the world to be the BEST in the area! I would recommend this salon to anyone who wants skilled, professionals who are truly talented. FIVE STARS!!!

• Pros: highly trained stylists, friendly staff, beautiful atmospher
• Cons: parking

08/12/08

Poor Customer Service

by katetoler00

I called here 3 times on 3 different days to inquire about their massage and hair cut services. Each time I called there was a different girl that answered the phone and each and everyone of them were rude! I simply asked some basic pricing information and 2 of them were very rude about helping me, almost as though i was making them work!!! hmm.. they acted like I was putting them out or something. The 3rd actually told me they do not give ANY pricing out over the phone. =0 Not even a basic price for a shampoo and cut. You can just tell these people are stuck up and not interested in the customer services they give, so with that said I am not interested in their services when there are plenty of other salons around.

• Pros: pretty salon
• Cons: rude staff!!!!!