200 S Waukegan Rd, Deerbrook Mall, Deerfield, IL | Directions 6001542.171138 -87.844512
never buy warranty at this store – The salesmen at this Best Buy store in Deerfield was not honest. We bought a Sony earbud. The salesmen highly recommended the warranty. He said that if anything went wrong we could come to exchange within 2 years of purchase, My wife told him that we had a puppy at home, and it might be good to have such a protection. He said yes, any damage would be covered.
Today we took the broken earbud to this store for exchange, and was refused because the warranty did not cover physical damage. Why the salesmen did not point this out when my wife mentioned that we had a puppy at home. He clearly said that all damages were covered.
Do not buy any warranty from this store.
There is no zero rating so 1 it is – This is possibly the worst Best Buy I have encountered. Their customer service desk in manned by one employee at a time. Imagine that when there is a return line. I tried to trade in video games and not only do they treat you like you stole your own games, but the service desk workers have no idea how to work their own trade in program software. After 45 minutes at the service desk I was told that the computer system is having trouble and that I would have to come back. What? It took you 45 minutes to figure that out? Not to mention, we tried getting a manager to come up front several times. One finally came but was no help and she told me that she was new to the store and that she did not know the software herself. Needless to say, I left there a little annoyed. Find another Best Buy for your own sanity.
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
POOR – Employee experience is bad, this roles over to the customer experience. The management is poor. I would stay away from this place and Best Buy as a whole!!
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