Deals
share
(877) 211-9810
200 S Waukegan Rd, Deerbrook Mall
Deerfield,
IL
60015
42.1506
-87.8342
Last updated 2.17.11
What People Are Saying About Best Buy
Featured Review
Contributor
Contributor
In Short – Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Editor's Tips
- The Extras:
- If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
- Know Before You Go:
- Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
- Look Good:
- Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
| menu variety | 100.0% positive |
|
|---|---|---|
| overall | 100.0% positive |
|
| service | 100.0% positive |
|
| value | 100.0% positive |
|
03/27/11
never buy warranty at this store
by yong1234 at Citysearch
The salesmen at this Best Buy store in Deerfield was not honest. We bought a Sony earbud. The salesmen highly recommended the warranty. He said that if anything went wrong we could come to exchange within 2 years of purchase, My wife told him that we had a puppy at home, and it might be good to have such a protection. He said yes, any damage would be covered.
Today we took the broken earbud to this store for exchange, and was refused because the warranty did not cover physical damage. Why the salesmen did not point this out when my wife mentioned that we had a puppy at home. He clearly said that all damages were covered.
Do not buy any warranty from this store.
11/10/10
There is no zero rating so 1 it is
by Mom of One at Citysearch
This is possibly the worst Best Buy I have encountered. Their customer service desk in manned by one employee at a time. Imagine that when there is a return line. I tried to trade in video games and not only do they treat you like you stole your own games, but the service desk workers have no idea how to work their own trade in program software. After 45 minutes at the service desk I was told that the computer system is having trouble and that I would have to come back. What? It took you 45 minutes to figure that out? Not to mention, we tried getting a manager to come up front several times. One finally came but was no help and she told me that she was new to the store and that she did not know the software herself. Needless to say, I left there a little annoyed. Find another Best Buy for your own sanity.
05/19/08
POOR
by JeSo at Citysearch
Employee experience is bad, this roles over to the customer experience. The management is poor. I would stay away from this place and Best Buy as a whole!!
- Pros: the only electronic store around
- Cons: The Management, esp. the General Manager.
The Details on Best Buy
Place Categories:
- best buy
- great place
- nice customer service representatives
- poor management
- bad employee experience
- not that bad phone service
- great prices
