11/08/09

Good food; poor service

by Keller family

Great food but.. maybe we were so hungry when we finally received it...

Server seems like she didn't understand at times. Dinner took 45 minutes to get to us. Brought the wrong item (meat to a vegetarian). Drinks we're never refilled. Brought out 2 of the 6 entress.. wandered off to another table.. Then finally brought some more.... Had to remind her we needed rice.. etc, etc. Not good...

• Pros: Good food, great tastes
• Cons: Service was slow and poor

10/02/09

Excellent food, great service

by HCMAC

I'm not sure where these other reviewers went but it must be the wrong place. I've been going to Thai Chili in Southlake on a regular basis for over 4 years and have never had a bad experience. The food is authentic and delicious. Service is always great and I've never waited any longer for my food than in any other restaurant. They may not speak perfect English but they always make themselves understood and are warm and friendly. They have always gotten my order right. The food is spicy, but if you know Thai food then you know that is the correct way to prepare it. If you don't like spicy all you have to do is mention it. I love this place and will continue to return as long as they keep up the good work. Give it a try, it's the best in DFW!

• Pros: Pad Thai, Chicken coconut soup, Thai style chicken basil
• Cons: haven't had any yet.

09/08/08

Unsanitary?!?!?!?

by CrankyDave

Waited almost an hour for my take out, ordered spicy basil beef, got spicy basil chicken AND found SEVERAL hairs in my order - fortunately, before eating it. Won't be returning...