Jewelry >The Jewelry Exchange
7747 Old Georgetown Rd, Bethesda, MD | Directions 2081438.987396 -77.098385
You really want me to shop here? – The week of August 9th I came in to replace my wedding set which had been stolen. I picked out a setting and wanted to find out if the prongs for the main stone could be set lower and "kite" set. Laurene explained that the jeweler was on vacation and that she'd have to ask him when he returned on Monday the 16th. I told her that I would call Tuesday afternoon the 17th to allow time for the 'busy-ness of the return from vacation' to pass. I called as I said I would; she told me she was on another call and had to call me back. I explained that I had an urgent family matter to address and asked her to please leave me a message as to whether or not the ring could be changed as I would like.
When I returned home several hours later, her message said that she was not going to be in on Wednesday to please call her Thursday. I called the store on Wednesday to find out if the changes I wanted could be made and the sales person I spoke to told me that not only was the jeweler not in but there were no notes on my slip indicating an answer either way. I asked for a refund of my deposit because the fact that there was NO notation whatsoever tells me that Laurene did not want to be bothered to make a note in the event I called when she was not there.
My perception of this whole experience is that my business is not important to anyone in that store.
You can't go wrong at the jewelry exchange! – This is the third time visiting The Jewelry Exchange in Bethesda MD and the third purchase as well. Last time I was there they didn't have exactly what I wanted so I picked the stone and they made me the ring while I waited! (was interesting and fun to watch) This time I was greeted by a very friendly and knowledgeable sales associate Ramona Henley. It took her all of 5 mins to find the perfect tennis bracelet I was looking for. I told her what I wanted to spend and she showed me the choices in my price range. (No high pressure sales tactic to have me spend more then I had planned!) I was in and out of the store in 10 mins. Keep up the good work, you have a customer for life!
Jewelry – I wasn't too sure that we would find what we were looking for when we drove into the parking lot as it looked small. However, the inside is spacious and the cases are full of jewelry. The sales person who worked with us was very patient as we tried on and looked at lots of pieces. She was also very attuned to helping us find what we wanted in our price range. We had a great time and are pleased with our jewelry.
Editorial Review by Citysearch Editors – Direct diamond importer specializes in competitively priced loose diamonds, colored stones, gold, platinum and custom jewelry.
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