AWFUL,UNPROFESSIONAL. I don't know where to start with this but if I get into too much detail, I won't stop. Long story short, well somewhat short....I had the basic menu planned and needed to fine tune some things when Otter Creek Park closed. This was my wedding location. My fiance and I didn't know where we would get married (Otter Creek was still an option but the grounds would possibly not be maintained), when we would get married or if we would go out of the country and just have a reception when we returned. I tried to contact Victoria numerous times to ask her what the situation would be like if we had to switch locations, dates, times, etc. At this point, we had only 5 months to re-plan our entire wedding. When I finally received a return e-mail, 2 months later, I was told not to worry but Victoria had cancelled our contract. So here we are with no place to get married and now no caterer. She thought she was doing me a favor. At this time, Victoria never explained if she could/would switch locations, times, etc. She assumed we were not having it at Otter Creek and that we were going out of the country. Her employee supposedly told her I was going elsewhere to get married but she never even returned my call to confirm. After numerous other things that occurred, I told Victoria that I was not comfortable with her catering our wedding and that I would like a portion of my deposit back. I offered her to keep $100 of our deposit but would like the remaining $200 returned. She would not return any of the money and was very unprofessional. After everything was said and done, I had to switch caterers and went through about 2 weeks of battling Victoria Tungate. Afterwards, I remembered Victoria telling me that she goes by Victoria at work and Vicky outside of work. Now I know why, this way when someone calls her by name she knows if she has screwed them over at some point while catering their event.
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