I must say I am very glad I did not see these reviews, and truly feel bad for these customers.
I however, have had my yard transformed into something unbelievable. I hesitantly chose a Harvest Blend block at the recommendation of Jeff, the Owner, and Robbie, who seems to be kind of the right hand man, and I must say, they hit it right on. I let them grab the reigns and go, and they did a marvelous job. I got a Stamped, Colored Concrete that looks like a million bucks, and the guy who came and did it amazed me at his get it done right and fast attitude. My bushes that I had are shaped better than anyone's on my block, my brick edging makes me smile everytime I think about that old tacky edging I had. They even brought my dog a snack one day. I thought this project would take some time, based on a neighbor down the street, but when it was all done, that same neighbor came and asked me for Carew's Number, I think it got done in half the time, and put all my neighbors in awww. They even Power washed my house and driveway at no charge when they were done which made it look like I had just gotten a brand new driveway! Jeff and Robbie, Thank you for all you did, you guys really know what you need to do to make it look good, and keep within my budget.
Another dissatisfied customer.
I very much wanted to write a positive review after this project, because to be completely fair there were a few things that they did well, but my overall experience was TERRIBLE. Jeff's ideas were great, and if it all had been done correctly, it would have been worth the money.
However, I paid for professional landscaping, and got sub-par work. After the first half of the project was paid for up front, I didn't hear from them for over two weeks. Then, they gave me two dates that they would be coming, and only finally showed up on their third promise. Communication was terrible in other areas, too - when I asked questions, they went unanswered. I have asked for a final invoice not less than five times and was told it would be sent to me, but I have not received it to this day.
Once I actually got the crew to my house, they used as few materials as possible to make it look like the job was done, but in just a few days it was clear that the work was shoddy. The estimate I was given included a drawing of the plans, and the workers deviated from that plan OFTEN without checking with me. When I pointed it out, the crew acted put off, as if I had done something wrong.
There are weeds all over my driveway already, just a couple of weeks after they finished, because they didn't adequately spray before laying gravel, and the layer of gravel was so thin that it was non-existent in some places.
Mulch was placed over established lawn and some very large weeds with no tilling or landscape fabric--or even manual weeding--so now I am out in the beds weeding every few days. In that process, I discovered that the mulch was put down less than an inch deep in many areas. I'm not an experienced landscaper by any stretch of the imagination, but even I know that mulch needs to be much deeper than that. Now I'll have to go buy mulch myself after I paid for it already through Carew.
New sod was put down, but cut into such small pieces that not even daily, deep watering could keep it from drying out and browning in the summer heat. There were small trees in an area where a new flower bed was built that were CUT instead of uprooted, so of course they are already regrowing.
I am SO disappointed. When I called Jeff about fixing the problems, he did come out and look, but then the crew that came back to "fix" them basically did nothing.
I find myself wondering why I paid these guys anything, when I could have done just about all the work by myself, and done a better job. My emails and phone calls have been ignored, so evidently they don't care about their customer satisfaction or reputation. I'm so frustrated by this point, I am getting ready to contact the Better Business Bureau.
Terrible!. These guys did a terrible job on my brick paver walkway they built. There were weeds growing around every paver one year later, the steps settled and were unsafe to walk on. When I called to voice my concerns, Mr. Carew himself was so rude he almost make me cry, stating he "would make it right" and told me to "stop calling". So every few weeks for the rest of the summer he sent out his landscape guys to spray weed spray on the bricks, apparently this was his version of fixing my walkway. Sure enough this year it is all worse and he still never "made it right" despite several calls at the end of the summer. Now we are looking at a $3,000 bill to fix all of his mistakes.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!