1029 32nd Avenue, Council Bluffs, IA | Directions 5150141.228192 -95.859517
M-F 8:30am-9pm, Sa 8:30am-7pm, Su Closed
I decided to lease again with Edwards, and the current deal was that my first three payments would be waived known as the "pull ahead bonus." I signed paperwork for the three specific months to be paid, however, about six weeks later I received daily phone calls from the Hyundai Finance organization that I was not making payments.
After several phone calls with the Hyundai Finance Department which took hours they concluded that my paperwork was "inaccurate." The Edwards dealership should not have given me the offer of waived payments because the car I leased an Elantra, was not part of the "pull ahead bonus deal." I needed to have instead leased a Sonota or Genesis to be offered the pull ahead deal. Hyundai Finance stated to me that it was the dealership's responsibility to make the payments as they offered me a deal that was inaccurate.
When I began to discuss the dispute with my sales representative that the Hyundai Finance organization told me paperwork was filed inaccurately he replied in a text, "Sorry we are working on it...There are also others who didn't get there payments." The sales rep then went on later to back track and say that I didn't qualify because I didn't release with them on the day my old lease was up so I wasn't "guaranteed" the deal. I released two days later than I should have. I told the sales person that was not accurate because the Hyundai Finance organization said my Elantra would have never qualified for the deal even if I released the day my old lease was discontinued (again the sales person replied that he had other Elantra leases sold with the deal and it went through so the Finance department is wrong). The dealership than claimed it was Hyundai Finance's problem because they weren't clear or consistent on their deals and thatHyundai Finance should be the one honoring the deal.
During these text messages I am also calling the Edward's Dealership to speak with Sales Managers each time they said they were on top of my issue and would get back to me. NEVER did they return my calls. My salesperson also said I wasn't allowed to have the dealership's representatives phone number.
During this time Hyundai Finance stated I must pay the payments or it will be reported on my credit score.
The employees at Edwards Mitsubishi are very pleasant to deal with and did not high-pressure us. They answered all of our questions and provided excellent service. I love my Outlander Sport and highly recommend Edwards Mitsubishi.
Within a few hours of making Email contact I had several responses to my questions. This attitude continued during my visit to the dealership. I received a fair price for my trade-in and I felt received a fair price for my new vehicle. Every aspect of my purchase was explained to my satisfaction and although the dealer is 130 miles from my home I plan to do my servicing with them. Rick Ham was great explaining all the features of my new car during the test drive.
Awesome Salesman, Ryan,Smooth Transaction – My husband actually started a conversation with a salesman on-line. I was not looking forward to the sales haggling and numerous phone calls that I know are involved in a vehicle purchase. But what I didn't expect was an easy and quick phone conversation with Ryan. He was honest with all of my questions. And I was ready to drive to Council Bluffs to look at the car I wanted even though I was told that my particular car in mind was not there I could still see what it will look like and drive like. Ryan was just as nice in person as he was on the phone. And he knew exactly what I wanted. They went all the way to Kansas to get my car. And yes it was exactly what I had invisioned it would look like and more. I was overjoyed with tears. The color is beautiful. It drives like a dream. Ryan when I come back I'm asking for you. Thank-You.
I was very pleased with the service I received from everyone at the Edwards Hyundai dealership. I love my new Sonata! Thank you!
Good price – I am finishing my senior year and my dad promised me that he would be getting me a car as a graduation present for college. But he gave me a monthly budget for my payments. After doing tons of searching online, I decided that I want to go with a new hyundai because it seemed like they have everything I want (i'm a big tech guy). After contacting a few dealership about my payment restriction, I talked to Todd. He called me within a few minutes of me asking a question (weird), and said if i went new or used i could probably still keep my budget.
I took my dad in with me (who really doesn't like car salesmen) since he's buying the car. We decided to go with a new 2010 Sonata and I know the price they gave me was about $1000 less than any other dealership that I emailed. Nobody was pushy and I am now driving my new car! It is way sweet and cheap for me to fill up the tank. I love it!
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