Mystic >Veterinary Services > Four Paws Veterinary Service
PO Box 613, Mystic, CT | Directions 0635541.354267 -71.966463
I have mixed emotions about this practice. Cheryl Monteiro and Jenny Gamble are superb veterinarians (particularly Jenny, who has been my primary vet for years and who I followed to 4 Paws from her former location). I don't have any experience of the other doctors. I have noticed a marked difference in the behavior of the office staff since they moved to their new location. Time was when you walked in, you felt a bit like family - warmly welcomed and people seemed really eager to help. Now there's a distinct chill to the front office area and (especially with some of the newer folk) almost a rudeness.
However, you will NOT find a better veterinarian than Jenny Gamble.
Not sure how anyone could have any complaints about this office...I find these complaints very hard to believe. We have been with them for at least 6 years now and have always had a great experience. Each of my pets has seen each doctor and they have always been amazing with them. All of the techs are great and have always gotten back to us to answer any of our questions or concerns. They seem to be a very busy practice (for good reason) but never rush us, or make us feel like we have to rush through our appointment. We love them and so do our pets!
Four Paws are Fabulous. The doctors and staff take the time to CARE for Binky the Cat as if he were their own. After a recent all day stay for a glucose curve, Dr Monteiro called @ 8pm & discussed Binky's health and care plan for 20 minutes. The staff, facility & care are second to none.
great vets and very modern facility. Cheryl & staff are top notch in my book. - Jack, Richmond R.I.
I love Four Paws! The office staff are very friendly and accomodating to me and Dr. Jenny Gable is the best vet - EVER. We have many pets and so we visit often, I'm glad I feel comfortable there. My only complaint is that you often have to wait awhile... but every doctors office I've ever been to is like that.
I highly recommend Four Paws!
Not a Happy Customer – This is the second time I've gone to this vet and it will be my last.
I just paid $200 for them to tell me they basically don't know what is wrong with my cat and referred me to Ocean State Vet, because they THINK it may be a blockage. Don't they do xrays at vets anymore? Why should I have to go to Ocean State?
I am very dissatisfied with how this facility operates. I received no call from them as to what was going on. I had to rely on my neighbor who picked up my cat.
I wish Dr. Steelman never retired.
I love Dr Gambel but.... – ...the office staff is another matter entirely. I think they rely on the fact that people are so enamored of the Vet that they can act very rude. I mean very rude. Every single time I go in there I always leave with the feeling that I'm glad Dr Gambel saw my dog but that's the only warm, fuzzy feeling I get.
I heard the office staff on the phone berating, and I mean really berating a customer for having the audacity to call them and ask for a prescription for flea control to get filled elsewhere. The staff member felt it her duty to make this person feel horrible for not buying his/her flea control directly from them. Newsflash - people are struggling. Money isn't what it used to be, trying to save money. The staff should be grateful that the customer cared enough to continue to care for the animal even if they could not afford the upcharge from the vet.
I called to try to get an appointment and was very rudely told that the earliest available was nearly 3 weeks away. Funny, when my relative (who I don't want to identify) calls, she is often able to get a same day appointment. So they have lost a customer. By the front desk's attitude, they don't even care. Makes me feel bad for such a fantastic vet to be sabotaged by her own staff.
Excellent - friendly - professional care – Office appointments or house calls! That is awesome because we are a multi-pet family. For routine exams and vaccinations it is very convenient to have a house call.
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