I have worked with Blumsters for years and never had a problem until recently. I ordered a basket for my mother for Mother's Day, but it had to be delivered before she left work at noon on the Friday before. I called my mom at about 12:45pm, and I had to ruin the surprise because she had not received her flowers. I called Blumsters, explained the situation, and without hesitation, Julie offered to have them delivered to our house, which is quite a distance difference from the original delivery location. I was thrilled with the quick response to do what was necessary to get the flowers delivered. Kudos to you, Blumsters, for the excellent service. I will definately use the shop for future orders!