3005 Centennial Blvd, Claremont, NC | Directions 2861035.720594 -81.155895
Mon. - Wed., Sun. 5am - 1am;Thu. - Sat. 5am - 2am
worst service and food ever – I am writing to complain about the Burger King located at 3005 Centennial Blvd, Claremont, North Carolina. I spoke with employee Arther Mahala at that location.
My children and I went there around three o?clock on Sunday after we had done some local shopping. We went through the drive in. Our first order was for the Loaded Steak Burger. We were told they were out. We made another selection. The order on the ticket was right.
We were asked to pull up and wait and our food order to be brought out. I never mind waiting because I know the food will be fresh.
The first thing I did was check the bag and I saw we were shorted one order of cheesy tots, and the fries were cold. I went in and exchanged the fries and picked up the missing cheesy tots, Arther said he put them in the bag already and then handed me the cheesy tots, as if I was lying, I just left. Then when I got home I realized I was also missing a Whopper! I called the store to complain. Arther told me he did not short me a sandwich and hung up on me! I called back. I told him to not hang up on a customer. I was not making it up. He then told me to come in and pick up another Whopper, in a disrespectful tone.
I am tired of paying for food and not being satisfied. I never complain. For me to write you, I am serious. With the economy in the shape it is in, I would think although Burger King has a certain Market share; don?t forget who the customer is.
I am requesting a full refund in the amount of $18.23. I am attaching my receipt. It is simple, train the employees to look inside the bag and compare the ticket to the order, then make sure the food is hot and fresh. When employees are not doing anything they should be breaking things down and cleaning. Maybe what is needed at that location is a meeting about customer service.
Flame-broiled burgers--especially the trademarked Whopper--are royalty at this popular fast-food chain. – In Short
Founded in 1954, this ultracasual eatery (often with a drive-through) made its name with hamburgers cooked over flames and finished with the customer's choice of toppings. The signature sandwich has always been the Whopper, a quarter-pound burger with tomatoes, lettuce, mayo, ketchup, pickles and onions. The menu also features fish fillets and spicy chicken sandwiches, garden salads with fire-grilled shrimp and chicken, the breakfast "Croissan'wich," crispy onion rings and even veggie burgers.
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