Joe Cleaver is a professional. He cares about his customers and my car service was excellent.
I purchased my BMW from Ferman a little over a year ago. I appreciated the fact of not being pressured into buying a car, the shear quality of BMW automobiles help to sell themselves. I just can't say enough about my 335i, or the Ferman BMW Sales and Service Team. Kudos to my Service Advisor- Joe Cleaver, he's the best! I'm looking forward to a long lasting relationship with your dealership.
I just wanted to take a minute to thank
you and Ferman BMW for the OUTSTANDING service I received when I took my 2007 BMW X3 in for repairs on Feb 9th. Here's a summary of the events that transpired:
-My wife & I left Dayton, Ohio on Feb 7th and drove to Florida to visit friends and shop for a retirement house. During the 1,000 mile road trip the low coolant warning light came on and remained on for the last 200 miles of the journey. This situation worried me greatly and I found myself hoping/praying that the engine wasn't damaged and the repairs would be minimal. The SUV was over 6 years old and beyond the 48 month warranty period.
-The following day (Feb 8th), I placed a call to your dealership to schedule a service visit for Saturday the 9th. I had never heard of Ferman BMW before but was sure that my car & I would receive great care at your dealership. I wasn't disappointed!!
-Upon arrival on Saturday I explained the problem in detail and then my silver grey X3 was shuttled off to the service bay. You set me up with a new 2013 loaner and I was back on the road off to meet a realtor to preview future retirement homes.
-Within hours of my house hunting trip you called and said the X3 was repaired and at no cost. I almost couldn't believe it.
-I returned later in the day and my BMW X3 was repaired and waiting for me. You explained that the coolant reservoir was topped off previously and someone (me) had not properly tightened the cap. I guess I turned it till it was tight, but did not press down and continue to tighten it. The result was that as the temperature rose in the reservoir (as normal), some coolant had leaked out of the improperly tightened cap. You explained that the cap was tightened, the system pressure tested, and refilled at no cost per the free 27 point inspection performed by your service technician.
-I drove off in my BMW X3 an extremely satisfied customer. However, I was surprised to
find a card in my vehicle, which upon opening, thanked me for visiting Ferman BMW and provided me your direct phone number and request that I call you if I had any concerns, questions, or if I wasn't completely satisfied with my service. Well, I can tell you that I have never been more satisfied with a service experience or with a dealership in my life!
BTW: Sorry I didn't send my thanks earlier. However, upon arrival home from Florida we received a call from my wife's brother that my mother-in-law was going to need emergency surgery for 3 large aneurysms in her aorta. So, we loaded up the X3 again and were off to Pittsburgh, PA. We made it for the surgery and stayed with my wife's mom the remainder of the week though out her stay in ICU. Needless to say, the surgery was a success and she is well on her way to a full recovery.
Each day we returned home from the hospital I made a promise to myself that I would forward you my thanks and appreciation once I returned home to Ohio. I wanted to make sure that you and the staff at Ferman knew how much that your work and customer care were appreciated! In short, I can't thank you and the Ferman BMW Team enough for the dedication, professionalism, and OUTSTANDING customer service that I received at your dealership. I would ask that you forward this email to your sales/service/general manager so my feedback can be shared with your management team.
I have owned 7 BMW's in the past, and currently own a 325i in addition to the X3, so I feel qualified to say they are the best designed, engineered, and manufactured vehicles in the world!! However, it is people like you and dealerships like Ferman that make the BMW 'experience' the best in the industry. Thank you from the bottom of my heart!!!
Brian Gains is superb! He made turning in my prior BMW and leasing a new BMW almost too easy! You always go into buying a new car with some fear of the process being difficult but that is not the case with Brian Gains and the rest of the team at Ferman! This was not my first lease with Ferman and it certainly won't be my last!!
Brian was very professional and answered all our questions. We appreciated the fact that he respected our time and criteria for purchasing a car.
was the best car buying experience ever and the car is beyond my expectations we will be bmw for life
My service advisor was terrrrrrrriffic!
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