Sarasota >Jewelry & Watches >
Jewelry >Coffrin Jewelers
1829 S Osprey Ave, Sarasota, FL | Directions 3423927.316728 -82.533639
Mon - Fri, 9:30am - 5:30pm; Sat, 9:30am - 4pm; Sun, closed
Neighborhoods: Southside Village
March 6, 2013
I have a beautiful 3 stone anniversary ring. I dropped it onto my bathroom ceramic tile floor and one of the side diamonds became totally cloudy. My husband and I had no idea what had happened. We brought the ring to Coffrin's and spoke to Darren. He explained to us that the diamond was shattered, (who knew that could happen to a diamond). He was very knowledgeable, had seen this occur before and reassured us that our insurance would cover this.
The diamonds in the ring had originally been perfectly matched. We were concerned about being able to get a replacement diamond that would match . Darren researched and found a perfect match!! We went in and looked at it and it was perfect.
In the past I was always concerned about leaving my ring at any jewelers. (you always hear horror stories about stones being switched) Darren put out minds at ease. He showed us the GIA numbers on each stone under the microscope and noted all of them on the receipt.
When we picked up the ring, it was beautiful, they had buffed the platinum and the diamond was a perfect match. Darren photographed the damaged diamond under the microscope (it was amazing) and composed a very detailed letter for our insurance company. He proceeded to show us the GIA numbers under the microscope to verify the stones. He took a very upsetting incident and made it into an informative and enjoyable lesson. I highly recommend Coffrin Jewelers.
Solid Experience...They Know Their Stuff – Just had a 25 year old Rolex Submariner in for maintenance. The experience was top notch, the work well-done, and overall service responsiveness excellent. These folks know their business. I will go back.
STAY AWAY!!!!! – In August I had my Ebel watch serviced at Coffrins, full service @ $300 with a one year warranty. Watch stopped working in December. I brought it back under the warranty and was told an analysis would be done and someone would get back to me in 24 hours. Days later I had to call in and was told they were very busy as it was "season" and had no idea when I would receive a call. After much complaining, my watch was analyzed and repaired. When I picked up the watch, no explanation was given as to why the watch stopped. When I asked why, the clerk went in the back to the watchmaker who made it crystal clear he did not want to speak to me. He "granted" me an audience and proceeded to act like a pompous, arrogant a$$, basically dismissing me with his condescending attitude as little more than an annoyance. So STAY AWAY...yes, there is a warranty on their work but they begrudgingly honor it and treat you like dirt!!
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