Pats Nustar Car Wash

11/03/09

Don't go there

by Ossie at Citysearch

20$ for a car wash. Once I got home, I realized that they hadn't vacuumed all of the car and that the front console hadn't been wiped down, I pulled out my car wipes and, after wiping it down, had 2 crummy, dirty wipes. A BIG rip off!

• Pros: Fast
• Cons: Terrible work

10/23/09

Damaged my vehicle, too

by Shizzo at Citysearch

Pat's washed my car today, and skinned a lot of paint off of my driver-front hubcap.

I notified the manager on duty, and he first came and used his fingernail to scrape off all of the paint remnants that had been scraped off of the hubcap. At that time he said "This rim has been curbed". I told him that this was not true.

He then stated that he would get the owner. After a few minutes, he reappeared, and stated that "the help" had notified him that the hubcap was already damaged. I advised him that this simply was not true. The damage was brand new, and he knew it.

He returned a few minutes later with the owner, who walked around the car, and stated "Well, this car's got some other scratches. I'm glad you think enough of it to wash it, but that was existing damage"

I told the owner that this was not true, and that the damage was brand new. He then cussed at me, and told me that he wasn't going to argue with me.

Do not take your car to Pat's.

• Pros: Skilled at hostility, profanity and denial.
• Cons: You may have your vehicle damaged by the equipment.

10/15/09

damaged vehicle

by jsm3985 at Citysearch

I only gave a one star rating because you have to give some sort of rating to publish a review. I took my car to Pat's and when it was damaged while drying. I expected to be met with professionalism but was met with hostility and denial by both the manager and owner. The damage was all done on the driver's side by the employee working on that side of my vehicle. My car had (from the quotes) between $1400-$1700 in damage. While being dried the employee must have been wearing a ring or dropped his chamois in gravel. The scratches were in a very distinct pattern and the scratches were all matching. I am positive the scratches were not there prior to the wash and the car is garage kept. When I tried to take pictures of the damage I could only get reflections of the sky and clouds while outside or the garage ceiling when it was inside. My car has the typical very minor scratches but has nothing major and not even a door ding. I have worked hard to keep my vehicle as nice as possible and often took my car to Pat's to be cleaned. But with the response I received from the owner Pat Murray and his manager Lyn I will not return.

• Pros: the vacuums work
• Cons: you might drive away with a damaged vehicle