Brandon >Pets & Animals > Creature Castle
1935 W Brandon Blvd, Brandon, FL | Directions 3351127.937582 -82.316081
Mon - Sat: 10am-8pm
I have read the posting below and I feel I must defend this amazing store as they have ALL always been very nice to me and always take the time to talk to me whether I am just browsing or if I am buying I have spent a lot of money in this store and never once have I ever been treated unfairly the animals are well taken care of and even spoiled a little. The tanks are always clean and the fish tanks have some beautiful choices although I tend to buy more bird and dog supplies then anything lol. Thank you for taking the time to read my review and don't waist your time reading the BS posted below about Kim Being a rude know it all as she was the best help t me every time I am in the store for my hairy and feathered friends. Thank You Kim And thank you creature castle
I was visiting friends and stopped in Creature Castle, I am surprised by the last two reviews. While I was there, I got to play with the puppies, who seemed very socialized and very playful. The girl answered all my questions and was very friendly and seemed to care about the pups. When I went to the fish department I enjoyed checking out both the freshwater and saltwater varieties they had and Jean answered all my questions. There was a tank that had fish in it that she said were sick and should be better next week and it would be better if I waited for them. I told her I was from out of town and was just looking and she still took the time to answer my questions! They had some reptiles but I don't know anything about those and don't care to. The only problem I had was with the woman that was talking to me when I was looking at the Cockatiels. She had an attitude like she knew everything and everyone else was an idiot, she even yelled at one of the other employees right in front of me and a couple of other customers! When she figured out I wasn't buying anything, it seemed like I was just a bother and didn't finish answering my questions, she went out the front door to smoke a cigarette. Other than her, my experience was great and I did get some stuff for my fish tank at home after all!! Thank You Jean!!
I am shocked to see the latest review. It sounds like an awfully long list for a common customer to come in and rate the entire store and staff. I bought a conure from Creature Castle in 2011 and part of the reason we bought this bird was the great customer service we received from Kim. Every time I have been in the store the staff have been friendly and have always catered to my needs. I am impressed that you can actually handle the animals and find out all kind of information that is helpful in making a purchase . I truly enjoy the old style pet shop. There are not many like this anymore and it is a refreshing touch from the chain pet supply stores.
This has to be one of the greatest disappointments in a pet store experience I've ever had the displeasure to witness. If you are looking for quality customer service, healthy pets, and knowledgeable staff LOOK ELSEWHERE! The first thing that hits you when you walk into this store is the smell, filthy enclosures and poor hygiene meet your nose as you walk in. The aquatics section isn't very large, with very limited selection, begging the question "Why are these tanks so dirty, and why are there so many dead fish?". Getting any useful help here is almost impossible as employees seem per-occupied, and uncaring, in this instance bad-mouthing another employee or management. Employees are ego-centric coming off with an "I know everything attitude" towards customers, and seemingly scoffing at their questions. Swearing can be heard from employees around the store, regardless if kids are present or not,extremely unprofessional and immature. I asked if they kept their diurnal reptiles under UV lighting and was told "The store owner wont pay for it" basically. I noticed hamsters were scarred from fighting, Ich on most of the fish selection, I overheard someone say a Cockatiel was missing a toe. Everything in this store is overpriced, at least 50% over what I can get the products I was looking for from other reputable dealers. Puppies looked to be obtained from a puppy-mill, and the enclosures of most of the animals I saw were laden with waste. If you make the mistake of purchasing here, be aware that refunds are not given, and you may only receive store credit. Don't take your debt/credit card if you're planning on spending less than $10, or you will be told grumpily by the cashier "I have a $10 minimum on cards". All these people care about is making a sale, welfare of animals, customer service, and professionalism all take a back seat. Please if you read this, don't support this store. This is one of the worst possible ways that a pet shop can be run, the manner of which they do business is deplorable, and the way they treat their animals could be considered by some to be animal cruelty.
I love Creature Castle. I am a bird lover and love their Avian Specialist Kim, she is the greatest. She not only knows all about the birds but she loves them as much or more than the customers do !! I just brought home my baby Lovebird that she handfed herself and he is the sweetest healthiest bird I have ever had. The rest of the employees are helpful as well. I highly recommend all bird lovers go to Creature Castle and talk to Kim and ask her about the birds the store has available. The store will amaze you.
HAD TO POST AFTER SEEING ALL THE STUPID COMMENTS.
gotten dozens of fish from here, never had a problem with people who work here. Got a baby clown knife from here, at first i was going for a bigger clown knife, but the guy working pointed out how it had a parasite and what i would have to do to help it get through, if it would and suggested it would be easier and better off with the younger one.
People get mad but this IS still a business. Tired of seeing people want this place shut down because its not what they want. They always take care of me, and obviously others so so everyone who doesn't like Creature Castle should go somewhere else instead of ruining it for others.
Got 2 kittens from here, who are both in excellent shape also.
If everyone is the animal expert they seem to be use your knowledge to make the right choice. I have seen fish here that have Ich but its a easy cure, and pretty much every local pet place has Ich running though there filter systems (CC, petsmart, petco), YES MOST PET STORES HAVE ALL THERE TANK CONNECTED TOGETHER! Its just the healthy fish don't show signs of it.
YOUR SUPPOSE TO ALWAYS QUARANTINE YOUR NEW FISH BEFORE BEFORE INTRODUCING IT TO A TANK WHETHER ITS THE 1ST FISH OR A NEW ADDITION.
Do your research and stop pointing fingers idiots.
I stopped going in there for several reasons. Their fish are always sick. I had to wait weeks to buy a couple of koi because nobody was treating the tank like they should have been doing. Also the puppies are kept isolated from people and each other which is a horrible thing to do at that young age. They are kept on wire floors too, where legs can get caught and it's not comfortable to walk on. Puppies are not locally bred, they are from puppy mills. The stores have been around a very long time and they are only making it because of that. I used to own a pet store and I've heard the employees giving out bad advice to people more than once. Nobody cares there. I hope enough people figure this out that they go out of business.
I go to creature castle all the time. They have great employees that are very helpful and will share they knowledge on your animal. They will show you what you need and dont need. Tim is great for help with your fish and tank needs and Kim is very knowledgable and will help you with all your bird needs. This place takes the time to help you and their animals always look great and are sooooo friendly.
I love shopping at Creature Castle! The staff is very helpful and knowledgeable about a large variety of pets! Kim is especially helpful. She is an expert with birds and always so caring about the animals.
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