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10/05/11
Doesn't even deserve 1 star
by MKarimi at Citysearch
JosephH took the words right out of my mouth...
This company is not reliable. They do not show up to pick you up, they are over-priced, and have absolutely no sense of business or customer service. They tell you to keep waiting and when you call to tell them you are not interested in their service, which they did not provide in the first place, they tell you too bad, so sad, you will be charged anyway. Owner is RUDE and unapologetic for lack of service. Waited 40 minutes for them, called three times to cancel each time being told the shuttle would be there in ONE MINUTE -- finally we left but ended up with a charge. We travel all over the world and this is the absolute worse company we have ever dealt with. SAVE YOUR TIME & MONEY and AVOID this FRAUD of a company.
04/22/11
Case study -- worst case, that is.
by JosephH at Citysearch
If you use these folks, be sure to use a credit card with a strong stance on supporting disputed charges. It is the only way you will get any satisfaction after the Shuttle fails to provide any service. If you want your friends and family left waiting at the airport for an hour and a half, this is the shuttle service for you. If you enjoy being called a liar, this is the shuttle service for you. If you crave poor service and A bad attitude, THIS IS THE SHUTTLE FOR YOU!
03/15/11
Worked out perfect for me
by bkings0101 at Citysearch
I was a little apprehensive to use CBS with the negative reviews i have seen lately but figured I would give them a shot anyways. I had booked back in october for round trip shuttle from Orlando Airport to Port Canaveral for a cruise. The booking process was fast and easy. The employees were very responsive to all questions and got back to me promptly. When I arrived at the airport I called them just to make sure they knew I was there and to have a shuttle there. They were very nice and stated they would be there within 25 minutes, which was right at my scheduled pick up time. There was another group of 5 or so that boarded our shuttle. They took us directly to our cruise ( i was worried they would make 100 stops along the way at hotels). On the way back we exited the port and there was a stand waiting on people. There was a large group of about 30 people waiting for the transport, so they had a large bus come so everyone could board. Did not take long at all and was before my original schedualed pick up time. Brought us right to the airport with plenty of time to spare. I would reccommend purely based on my experience, not sure how valid the other reviews are or not, but i had a much different experience.
02/13/11
Do Not Use! Waited 40 minutes @ port & hung up on 2x
by sfrost1964 at Citysearch
I wish I had read these reviews before I booked, but I used them 3 years ago and had a wonderful experience so I didn't think they would of gone down hill so quickly. We were a group of 11 going to the port and waited 30 minutes past our scheduled pick up time, even though we were the only ones on our shuttle. This should of been enough to set off bells and whistles, but the driver Al assured us that if we booked the return trip they are waiting in the port area and arrive within 10 minutes. We had already paid him for one way so he pulled over and collected the return fare for 9 of us (some were getting a rental car for the return). He gave us a one way receipt for 9 for the return trip. The day we arrived back in port I called Cocoa Beach Shuttle as soon as we left customs and let them know we were waiting. After 15 minutes I called again and the receptionist (found out later her name was Billie) was very rude, refused to give me her name or the manager's name, and proceeded to hang up on me. I tried to call back, as did another couple that were waiting on them, and no one answered the phone. Finally Billie answered the phone and as soon as she heard my voice, hung up on me. The shuttle arrived 40 minutes after we had first called them, then the driver (did not get his name but looked like Elvis) tried to say that our receipt was for one way and that we did not pay for roundtrip. As the 9 of us explained what had happend and that we had 11 on the original trip and their records should show that, he called Billie (amazing that she managed to answer him on the first ring) and asked if he should call the sheriff. She told him no, but he also refused to give us the manager's name and said he only knew Billie's name. Class act operation. Please cancel if you have reservations. I ended up using the Melborne Airpot shuttle to get from the hotel to the airport and they were cheaper and friendlier. I wish I had used the hotel shuttle to the port but as I said we had used the Cocoa Beach Shuttle in the past and had been very pleased. I plan on reporting them to the Better Business Bureau because of their shady practices. I only wish I had read these reviews first. Our group plans to make sure this doesn't happen to anyone else and post our reviews on every available site.
02/10/11
No show and won't refund $$$$
by AmberD99 at Citysearch
Don't use this company!!!!!! They charged me extra because of getting off of the plane and then didn't show up the next morning to take me to the ship. Now, they won't give a refund since they didn't show up!!! They're giving me a voucher for future use. Are you kidding me??!?!? I'm never using them again. Use BeachLine instead. Fast and friendly. Stay away from Cocoa Beach Shuttle.... they'll steal you're hard earned money!!!!
