Do yourself a favor & bypass this company.
It's all about the upsell as the other reviewers have stated. Listen, I'm a senior and this is the worst disrespectful company I've ever dealt with. My unit is still under warranty, I've shelled out big bucks and am still sitting in a hot house. It's always...."well let me talk to the owner & see what he can come up with" and it's always more $$$ for a solution that never works....Bait & Switch experts...Do yourself a favor & stay away. They lure customers in by a coupon for a free service call. That should have alerted me right then & there!
By the way, the owner is perfectly fine with me writing this honest review. Why just before he hung up on me he told me to go right ahead!
Bad news in the beginning.
The first thing the tech said when he visited us for the service call was " this looks bad" and then he goes into
detail why we needed a new one. A leak that could not
be discovered, it was 10 years old, then stated going
over the thousands of dollars we needed for a new one.
We sat down with him looked at our options but he kept on insisting that we needed a new unit and gave us pricing. I suggested he try charging w the unit up with but he said that would be against EPA to do that but he eventually decided to charge it up. So we left him to it but he came back to talk to us about buying a new unit. So I asked him about the recharge and he said it did not need it. So I said."So there is no leak?" He agreed there wasn't. So he finished up and left us a bill for his visit. Not only did he change us the standard charge but a lot of money for the little bit of work he did taking the panels off and chipping the ice that had collected. Oh yes, he also stuck some American Air and Heat stickers on our unit without asking us.. Such arrogance, we removed them.
We would not call this business again even to change a lightbulb.
bad customer service, old parts and just wanted "other co's. Had a service call from these "people", replaced and repaired, told I had a "tailgate warranty", and offered a "deal" IF I BOUGHT A TOTAL NEW SYSTEM he'd do me a favor and put this bill towards a brand new TOTAL SYSTEM! Their "fix" lasted less than 2 weeks, new tech came out, showed us faulty wire "job" and old part, he put on TWO capacitors because he didn't have the RIGHT one for our unit and one was old and dented, as it is WRITTEN BY NEW TECH, contacted "owner/Mgr" who was ONLY interested in who the company was that had to come out and REMOVE the "parts" their tech wired, tried to string me along until then, for more than a 2 week time frame, UNTIL I caught on. I offered to SHOW him the pictures of how the NEW tech found his tech's "repair and replace" "JOB" and the old parts they had just installed less than 2 weeks before, along with the WRITTEN WORK ORDER, about what the tech had to DO to repair what American Air & Heat of Brevard INC. had done. Again, ALL HE wanted, or the Owner/Mgr wanted was the "other Comapnys NAME, now with everything I OFFERED to show them, again all he wanted was MY GOOD FAITH and NOT TO COVER UP THE OTHER COMPANYS NAME when I faxed him their work order, new company. I told him, in GOOD FAITH, I ALLOWED them to come into my home, and they did a "real sorry job", all I received was one excuse after another about him being TOO busy to follow up, but could I wait...? and then some follow up nasty emails. I gave up answering him and playing HIS game. I WILL take this to court, small claims when I have the time, and follow up with the Better Business Bureau and the Chamber, they know not to worry though, lived here over 28 years, they are all for company/businesses, NOT the consumer, so will just keep finding places to give reviews. I'll get the $274.00 worth.
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