Here is my letter to GOLWELL!
I am VERY UPSET with the service I received from a stylist you have listed for service in Panama City florida "reflections by sissy". I had been going to Kayla Vitko in Plano Texas and she is an amazing gold well stylist. She recommended I find a Goldwell specialist when I got here to Florida. I drove 50 miles because there were no Goldwell specialists in the Destin area. I went to Sissy and she seemed to know what she was talking about but did not have a clue what she was doing. My hair was 7nbg with highlights… I gave her the formula that my previous stylist used and she insisted that the new product you had "numay" or something like that would be better and richer color… I was pretty reluctant but she did convince me. She proceeded and put this color all over my head making my hair a dark brown with red undertones … I was mortified at that point and she said not to worry she would be putting heavy highlights in it! why did she not just do highlights and low lights with that color?? Then she put a cap on me and started pulling my hair thru these little holes and it hurt a lot. needless to say my hair came out orange and chunks all over… I paid her as I should and left there crying hysterical 50 miles back home!
The moral of this whole thing is as a Goldwell provider maybe you should reconsider who you list as professionals on your website as PROFESSIONALS. I had to pay another 200.00 to have it fixed and could only do a little to keep from getting damage. Oh also I told her I just wanted a trim and she insisted i needed my ends all over trimmed and now I have a bob in the middle of my hair that looks like a bad layer!!
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