share
04/06/09
Not impressed
by CONTRIBUTOR at Citysearch
On my first visit to Dr. Coogan with my dog, he listened to her symptoms, listened to her heart, and prescribed me (unnecessary) pills that cost $75, plus the office visit charge, of course. When she couldn't take the pills he gave her (she took one), they refused to credit my account. He then recommended a chest x-ray, which diagnosed her heart disease. That was the good part. However, when I dealt with his staff, they were unfriendly, unprofessional and unhelpful. After spending $500 for one office visit, the pills, a chest x-ray, and bloodwork, I could not ask the doctor any questions about her condition. I asked the lady at the front desk to have him call me and her response was: "He's in surgery now, has appointments all day and I don't know when he'd be able to call you." Then, when I went in the following day, Saturday, to pick up the one med he did prescribe (after requesting 5 minutes of his time during said phone call the day before), I was treated rudely, heard the office staff saying (in disgusted tones): "I don't know -- she has questions for him or something," and left sitting there for 15 minutes, before I just decided to leave and find another vet. There was no "he'll be with you in a couple minutes," or "he'll see you between appointments." I just sat there, feeling like an intrusive idiot! Also, during the infamous phone call, the lady actually said (in response to me saying I wanted to ask the doc why he isn't putting her on heart meds): "It's going to get worse anyway, no matter what he does." Nice.
- Pros: Properly diagnosed heart problem
- Cons: Unprofessional staff; unavailable doctor
02/21/09
GREAT vet for dogs & cats
by 2funnycats at Citysearch
This small and unassuming practice KNOWS animals and their owners. They are practical, conservative, and offer the most individual care to pets. Animals needing hospitalization are cared for wonderfully, and the staff really gets to know your pet. Prices are more than competitive, and appointments have been very easy to get. They are also more than willing to give you phone advice if your animal's issue doesn't warrant a visit. Our main dealings have been with Dr. Coogan, who is simply terrific. This vet is located near the Augustine Cutoff and across from the restaurant Gallucios.
- Pros: The staff and docs are very experienced and are the tops!
- Cons: Very few. Do note that this is not a 24-hour emergency center.
