Pizza >Bachi's Restaurant & Pizza
46 E Main St, Torrington, CT | Directions 0679041.800979 -73.120055
Monday 09:00 AM - 10:00 PM
Tuesday 09:00 AM - 10:00 PM
Wednesday 09:00 AM - 10:00 PM
Thursday 09:00 AM - 10:00 PM
Friday 09:00 AM - 10:00 PM
Saturday 09:00 AM - 10:00 PM
Sunday 09:00 AM - 10:00 PM
go hungry before you go here – WHOA, there is a nasty undercurrent here and I won't be back. Many years ago I frequented Bachi's at the top of the hill location and it was pretty decent. Tried it recently. Bad decision. questionable bar crowd. next.
Unexpected – I remember Bachi's having good food, so when I returned for lunch a few weeks ago, I was extremely disappointed with my dining experience. I could hardly focus on the mediocre food. When the table received a basket of bread, I reached in for the butter only to discover it had been previously used, and not by anyone at our table. The individual butter packet had already been opened and used. I don't understand how that got passed on to our table and am so disappointed by my experience here.
Terrible owner. Didn't get my order & won't refund my money – HORRIBLE!!! I placed a prepaid delivery order online (6:02pm) using a one-time credit card payment through PayPal. After 90 minutes with no communication, I called to get a status of my order. The person who answered the phone said she had no idea and would have someone call me back in two minutes. Five minutes later (7:38pm) an employee named JOSH called me to tell my my order wasn't started but they could have it to me in 25 - 30 minutes. I asked what the delay was since that would be over TWO HOURS for my order (a large cheese pizza). He asked me to hold the line. The owner got on the phone and told me his internet was down so he just received my order and would have it to me in 45 MINUTES. Before I could finish explaining that it was too long since I had placed my order 100 minutes ago, he interrupted and said, "I don't argue with customers but I'm telling you something that you just don't understand. Your order was received at 6:59, not 6:02." Unsatisfied with the resoution, the owners yelling and utter lack of respect, I asked that he refund my money. He told me that he could not do so. He said I paid paypal, paypal pays him and it's not his problem. THE OWNER THEN HUNG UP ON ME. I've been in touch with paypal who assures me that the owner DOES have the capability to refund my money. At this point PayPal cannot refund my money but they have started the dispute process. I have been to Bachi's before. The food was pretty good but I always knew the owner was pretty sketchy. If you like to be treated fairly and respectfully, DON'T GO TO BACHI'S!!!
Not even a single apology. Why is this guy in a service business? ?
Bachi's isn't very good... – I don't know which is worse- The food, the owner, the price, or the atmosphere. I would avoid this place at all costs.
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