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Quality Workmanship Fair Prices.
My Experience recently when converting from oil to gas was excellent! I decided to use Tri-City after several people I know recommended their services and of course after meeting with their Sales
person Jonathan. His presentation during my buying process was extremely professional and the price very fair.
My Husband and I wanted to go with a high efficiency gas furnace and get rid of our ancient oil furnace and he was very knowledgable in recommeding a system that was fitting to our home and comfort needs.
When it came down to the installation the technicians involved were really likable, professional, gentleman. I was relieved to have such great workers in my home!
Everything went smoothly and their work was neat and quality workmanship for sure. I would highly recommend this company to anyone I know !!!!!!!!!!…
From the desk of the owner.
At Tri City we take these reviews very seriously, if you find that you are not satisfied with our services please call our office at 203-874-8279 or contact us through our website and a comfort
specialist will be happy to help you. I appreciate your business.
Sincerely,
Seamus…
Deplorable Customer Service!. Worst customer service of all time. They make promises to call you back and they never do. When you call in with a complaint, they promise to address the situation. Their idea of addressing the situation is ignoring the problem hoping that you will either forget about it or just grow tired of them and stop calling (when you do call, they grow frustrated with you, as if the problem is your fault). It took a full week and my calling everyday to schedule an appointment to have them install a gas boiler. I couldn't believe I was calling them nonstop to basically employ them. Getting a certificate of insurance was like pulling teeth. Again left a voice-mail for the contact person, after calling her 3 times and never receiving a phone call back, I decided to call for a 4th and final time. To my surprise, the rep picked up and sounded very annoyed. After telling them that I would not let anyone inside of my house with a certificate of insurance, she sent me a copy of the certificate. It only took forever to get a certificate. They are also misleading on the type of contractors they hire to complete a job but I got over that! Their pricing is decent if you fight with them and negotiate hardcore. But outside of that, I have no idea how they remain in business with subpar customer service.…
