1167 N Colony Rd, Wallingford, CT | Directions 0649241.501776 -72.810452
Open 7 Days a Week
I go here frequently for my bird and cat food and I always enjoy the trip. They have a wide variety of food and toys and especially animals. I think my favorite part is walking the periphery of the store to enjoy the great selection of possible pets I could take home.
I bought a hedgehog from the Wallingford location. I just wanted to say how much of a help Joe was. He helped me pick out the nicest hedgehog and explained the care it will require. Thank you.
This is the second time I write to you regarding your wonderful customer service. I feel like it's becoming a habit - a good habit. I have to say, that I have never done this for any other store.
My husband and I have been coming to your Wallingford store for approximately a year. Previous to that, I did not own a pet. On each visit we have received great customer service. We usually have more than one associate ask if they can help us.
We would like to mention one person in particular: Laurel. She seems to have a wealth of knowledge and always gives us good, common sense advice. When we first obtained our puppy, she spent quite a bit of time helping us choose what we needed and giving us great advice on food, etc. She has helped us many times over the months since then. In fact, we now look for her when we go to your store. She always seems busy, but she takes the time to answer our questions and help us make our selections.
You know, it's because of this great customer service that we keep coming back. It would be so easy to order what we need online. But you have such a great selection and your staff makes shopping at All Pets Club a great experience.
We Love our Puppy: Our Puppy was purchased at the All Pets Club in July. We had a good experience our puppy is healthy and socialized making his adjustment to our home easy and enjoyable. The puppy was easy to "potty train" and is very intellegent.
The pet dept. manager was very informative in regards to the different types of dog food available and what the differences were in the ingredients listed.
I was not impressed with one aspect of the transaction however and believe to be a realistic review it should be stated.
When our older dog vistited the puppy at the store she developed a "cold" and a cough. I brought this to the attention to the staff and
asked if that could be a problem. The Baby also had a runny nose.
Turned out.... Both dogs were fine. But the impression I perceived was, when the sale is complete, that severs the relationship. After the initial call to check on the puppy No one called to re-check on the older dogs health nor the status of the puppy when it was explained a trip to the vet regarding coughing was necessary.
I was amazed so many outside dogs were brought to the store to visit the puppies and not one owner was asked if their dogs had current shots or if the pet was in good health. This could compromise the puppies health as well. "Kennel cough" could be a problem with dogs brought from other areas to be purchased, as well as dogs on the outside brought in by the public to visit that have no information provided.
While we were there several bigger agressive dogs almost started a dog ruckus which went unnoticed.
The overall experience was wonderfull. I must state, we were there 2x per day at different times, visiting the puppy, the place was clean.. Even the bird cages were clean. The puppies seemed playful and happy.
Our dog is wonderful.
I would recommend the "All Pets Club" to anyone.
Our experience as stated, was favorable.
I would like to thank the management for having Jeff in the fish department. I am a new fish owner and he has helped me greatly with many questions and has a great persona. Great job Jeff!
they have a huge fresh water and salt water fish area. very different fish
Cutest puppies from great breeders! It's hard to say no to them if you take them out to play..
I don't think this place gets enough credit, but I love it here. I think it's a great store with helpful / friendly staff.
I have been very pleased with the prices in All Pets Club, in both their wallingford and branford locations, they are either equal to or less than PETCO prices. I have also had very professional and knowledgeable staff when it comes to assistance in choosing a healthy dog food that isnt top of the line expensive. My dog is a picky eater and a rescue dog and the staff has been very helpful. They even let you return the bag of food for a refund if there is more than 3/4s left and you have a receipt, similar to PETCO policy and helpful if you have a finicky eater in then home.
My sister had purchased two dogs from the Wallingford location and was very happy.
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