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Lenox Jewelers
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Great Service.. We have used Lenox Jewelers for over 20 years and have always had a good experience with them. They always service our watches and are very trustworthy.
Fantastic customer service. I had taken my watch to 2 different jewelers, the first location damaged my quartz watch making it necesary to travel to the second jeweler, no one was able to assist me in the second store. A friend recommended Lenox Jewelers, so i walked in and showed them my damaged watch. Their watchmaker was on site that day, he checked the watch, replaced the damaged part and i was good to go within the hour. I spent an hour in their lounge watching news and sipping on coffee while they worked on my watch. Very professional, courteous, and friendly.…
Arrogant and Rude Customer Service.
Posted 01/26/2012
Boo to Lenox Jewelers in Ffld.:
Do yourself a favor and shop elsewhere. The service is terrible with an attitude like they are doing you a favor by letting you shop their.
Had problems with the store and help once before and nothing has changed. They are still the same bunch.
Their are many reputable jewelry stores around which will give you courteous servce without an attitude.
Spend your money with a jeweler who cares.…
Customer Beware!.
They have had my wedding band for 10 weeks now - to make a duplicate of - when it fnally was ready, after I disputed payment with Amex - it was done incorrectly. So I am still waiting and will never
do business with them again.
Take my advice - go to MADISON JEWELERS instead - save yourself the aggrevation and lack of customer service. I had to call 3 times before I got a return call.…
Rather Rude. This store sells beautiful jewelry - some very cutting edge which I gravitate toward. However, the staff doesn't seem to grasp that they are a service business. I've been in several times - at times dressed nicely and other times straight from weeding the yard. I was treated very differently - depending on how I looked. I'm hardly a street person, but to say I was dismissed by the staff is putting it mildly. I once took a ring in the have it sized and the gentleman (my apologies to gentlemen everywhere) told me it hadn't been purchased at Lenox. I knew this to be absolutely false. Drove home. Got the box and sales receipt. Returned to Lenox. The "gentleman" didn't apologize for his mistake - nothing. I left and had the ring sized elsewhere. There are too many other jewelers in Fairfield County to have to put up with this.…
