Cheshire >Motorcycles > Willow's Motorsports
1555 Highland Ave, Cheshire, CT | Directions 0641041.544199 -72.892117
Winter Hours: TUe.-Fri. 9:30 to 6:00 Sat. 9:30 to 4:00 - closed Sundays & Mondays.
Although we are no longer selling new motorcycles or ATV's we are still open and selling used vehicles. Our showroom is open, we're still selling parts and accessories and still servicing all makes and models of motorcycles and ATV;s.
Willows service and repair sucks. Dropped my bike off for a simple repair and a month later after calling 5 times, they told me they were done and a 2 hour job turned into 8 hours. They broke an extractor and that's what took the extra 6 hours. Thanks a lot for letting me know. Ended up costing me 800 bucks to take a bolt out. When I contested it with my credit card company, they lied out of their asses and made up all sorts of stories. I called them to complain and they said they would give me a gift card. I told them that I would never ever give them business again. Whole reason I brought my bike there was because I thought they could do the job right. Bunch of hacks. A fellow coworker warned me about these crooks. Do yourself a favor and don't go here. It may have cost me an extra 600 bucks, but I'm hoping this review prevents them from getting future business from many other prospective clients.
Willows Rocks! – Willows totally rocks! They helped me out big time when my bike needed repairs and they did the work at half the price the original dealership wanted to charge me! The work was done fast and well, my bike runs even better then new thanks to a the valve adjustment they did! Keith, Jim, and even the parts guy (sorry I don't remeber his name) were all patient (I ask a lot of questions) and they explained everything that needed to be done vs what could be done. They got me up & running while saving me a ton of $!!! So I've brought 2 more bikes to them and had them all tricked out. Hard to find honest people these days, so I'd recommend Willows Motorsports to anyone!
never again – I was a local, loyal customer for years until they sold me a warranty for a new Jetski that I bought from them. Jetski ended up needing major engine work after a warrantied part failed. When another dealer (I lived out of state by this time) contacted them to cover the needed repairs,,,they had no record of my warranty. After faxing a few documents to them,,,it turns out they pocketed the money and never signed me up with the warranty company. They gave the out of state dealer the OK to start repairs,,,and after the work was done they only agreed to cover a portion of the cost,,,,leaving me on the hook for the rest of the $$$$.... Most unprofessional experience I've ever had. I would personally like to point out Jim Tabor as the person responsible for this fiasco. He made the mistake and he had the oppurtunity to make it right,,,and didn't.
Do yourself a favor and shop elsewhere...
poor service – The worst service dept that I have ever dealt with. Bike has been there for 16 days, parts that they ordered came in 10 days ago and evrytime that I call to find out when it will be ready I get the same response"we have started it yet but it will be ready tomorrow. I have heard this for the past 8 days . I will never go back. The wrok that needs to be done is just a rear caliper.
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