Awful manners on the man who calls
customers.I believe he is the manager.I ordered flowers & chocolates from FTD for my parents anniversary.When my mother recived them she loved them -however I knew what I had spent on them and was really dissappointed.I called FTD to inquire- they called the florist.The next morning this CRUDE man called my parents and berated them for being unhappy with his flowers and told my mother I spent $30 on the arrangement. He said he was coming to pick everything up -but my mom informed him that my Dad had already enjoyed a few pieces of the chocolate (because I did not tell my parents that I was unhappy with the order -just wanted them to enjoy it) He then proceeded to tell my mother that he would give her a lesson on how to deal with things.Needless to say when my very upset mother told me -I called him -Our first phone call was him yelling at me and then hanging up on me-very professional -then I called back and he blamed FTD for everything saying that he deals with a bunch of foreigners who dont know what their doing..and that he only got paid $30 out of what I spent with FTD..so thats why he sent such a crappy arrangement.....HE is a liar and completely unprofessional. Every person I spoke to at FTD spoke clearly, were nice &more than helpful.After they called him they issued me a FULL credit stating that he was loud-abrasive and uncooperative.I can understand a mistake-it's the way he handled it that was rude stay away from these people!!!