Edwards >Sato Sushi
Get a new intimate location!....for starters. I couldn't agree more with the 7/11/10 review by Fine DinerOne Liner! Sato Sushi went downhill ever since they left the space where Cafe 163 is presently. Yes, you use to have to wait to be seated in the old location but you felt lucky once you got seated and the sushi was always so top notch. The music and atmosphere just came alive in the old location and for reasons I can't understand, the new Sato just can't replicate the quality of sushi it once had.
Sato Sushi... just say NO!!!. The sushi was pretty good. The service was slow. BUT when the waitress accidentally spilled scalding hot sake on my 11 year old daughter... the manager AND the owner were extremely rude. They never apologized, just said "accidents happen"... my advice is do not dine here ever. When my husband confronted the owver about the incident, the owner went on to tell us he would comp our meal but to never come back and to go back to the trailer that we came from. THE abosolute most unprofessional group of people I have ever experienced. The waitresses were sweet but the owner and the manager are the SCUM OF THE EARTH. I have no idea how this idiot ever came to own a restaurant.
Go for the sushi, not the service.
Recommend the shrimp appetizer and edamame.
Service needs a serious revamp, at all levels. Remember the customer is always right rule of thumb?!
Staff drinking at bar while we're waiting to order more food!?
I appreciate a laid back environment, but come on...service, service, service!
Not What It Used To Be.
I am a picky sushi eater who has long been Sato's hugest fan. Since the location change however, both the quality of the food and the service has deteriorated. This past week, I had to send the plate back because the Sushi Chef thought it novel to leave the skin on the sushi. Not at those prices...
I can have better a whole lot cheaper in Avon.
Great Place. This place is great. I travel all over and always seem to end up in the sushi places, Sato is one of the best, I eat there more than once every time I am in Vail. The appetizers are great, specifically the mussels and the tuna sashimi salad. You simply can not beat the sushi except in Japan. It is a fairly small place and also very popular so some not so nice people get angry when they have to wait, but the staff is always nice and they get everybody in asap. Very much the best restaurant in the Vail area.
I love Sushi. The sushi at Sato is amazing, I have been eating there for years, and have never had a bad experience. to the person above talking about "inept American trained Caucasian" you don't even understand how to form a complete thought without messing it up the word before inept should be (an) not "in", and Caucasian has a capital C. You are stupid stop hating on the best sushi in the Vail Valley. If Sato disappears what are we left with the stuff at Masatos and that disgusting stuff from Vail. Satos is the best in the valley don't listen to people from texas about how the restaurants are in the Vail Valley get your information form a reliable source. You guys were probably rude and thats why your food sucked.
Never Again. The food was inedible, beginning with the most simple of items such as edamame and miso soup. Until tonight I thought that miso soup and edamame were idiot proof ( boy was I wrong). Even after the edamame was served cold and asking the waitress to heat them up they were returned to the table luke warm at best. We should have cut our losses when we realized this place couldnt even steam edamame competently but we stayed and ordered lettuce wraps, spicy tuna hand rolls, and a dragon roll which were all terrible. We are not the type of people to send food back, but tonights food was so unacceptable we had no choice. To our surpise we were charged for all of the food that we sent back almost completely uneaten(One bite of each item was taken before sending back). When we asked to be credited for the items which we could not eat the manager came to our table and gave us a terrible attitude. One thing I hate more than terrible sushi is being approached with a bad attitude from the manager of the restaurant which served me the bad sushi. I would NEVER go back to this establishment if it is still in business the next time I am in the area and I cannot fathem why someone recommended this restaurant to me in the first place. I would rather light my money on fire and eat a peanut butter and jelly sandwich than ever have to eat a meal at SATO again.
Tough Critic. Here's the sad news...Sato's is slipping. We've been eating here for 3 years and the last few visits have been disappointing. The problem is the original (owner) Sushi Chef is hardly there anymore leaving the highly skilled trade to in inept American trained caucasian. Delivery of food is painfully slow and presentation has become poor. Yes, it is a noisy place, but we always felt that negative was outweighed by the food. Not anymore.
If you have a lot of time on your hands...... I am new to the Valley and an avid sushi lover. Sato was recommended to me by a co- worker at the hospital so I decided to give it a try. We had made a reservation and our table was ready when we arrived. The servers were very warm, friendly and knowledgable. The only negative was the time it took for our sushi. The restaurant was not full and our sushi took over an hour. It was delicious and well worth the wait but would have been a better experience if it hadn't taken so long. You are better off eating at Osaki's in the Vail Village which is the best I have ever had, hands down (and it doesn't take an hour).
Good Colorado Sushi, Not Customer Oriented.
The sushi at Sato is the best I have found in the Vail Valley, so this is where I go for my fixes. I feel the servers are lacking in graciousness; that customers are treated as an imposition rather than the reason they have a job. Unfortunately my need for sushi outweighs the service flaw.
Also, you will need to memorize their hours since they are not posted online. They do not offer them on their answering machine either because THEY DONT HAVE ONE!
Bottom line is that I am glad Sato is here. I just think they need to remember WHY they are still here.
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