Prescott >Lodging > Comfort Inn At Ponderosa Pines
1290 White Spar Rd., Prescott, AZ | Directions 8630334.520686 -112.479542
Poor Customer Service – Room was not cleaned from previous occupant at check-in. By 9:30pm at night, the room still had not been cleaned, i.e., used sheets ruffled up, stained, and tossed askew, toilet paper and floss on the bathroom floor. The front desk lady said… that they were "understaffed" and "could not get to it". We transferred to another room. The bathtub drain/plug did not work, so my wife could not take a bath. This was brought to management's attention on three separate days. They always said that they'd get to it, but never did. I requested a one night credit refund, and left a message for the manager to call me on three separate days. No call ever from the manager and no credit refund. Very poor, rude customer service from all staff involved. Customer satisfaction is NOT a concern at this location.
Old, dirty, smelly...needs update & new management – Stayed for 2 nights with a youth soccer team. The front desk manager/owner? was rude and unprofessional to several members of our group. This hotel may have been a good choice for travelers on a budget at one time but it is currently dirty, smells like pets, stale smoke, and is really in need of an update. I feel like any amount of money spent for a room here is too much...it really is that bad. My advice is to find another hotel in Prescott. I could not wait to check-out and would never stay at this hotel again.
Budget-conscious travelers enjoy a free, daily continental breakfast and newspaper at this worldwide chain famous for "comfort." – In Short
Since 1981, leisure and business travelers have enjoyed gracious service and comfortable accommodations at budget-friendly prices. Standing behind its "100 percent guest satisfaction guarantee," the property offers customers a full refund if any problem cannot be resolved. Rooms include a 25-inch TV with premium channels, in-room coffee and comfortable work space. Guests looking for an exercise fix can get their adrenaline pumping in the pool or exercise room (select locations feature both).
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