Best Buy

Doesn't Recommend

nooneshomeingotham

Joined 2 years ago

Lied, horrible service and STILL has my camera!. Be conversational: Write as if relaying your experience to a good friend.

Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments.

Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.I purchased a camera at Best Buy a year ago. I was told by the sales person that if I buy the Geek Squad warranty I would be covered for any reason for four years. He also stated that all of the repairs are done in house. I fell for both lies.

My camera's auto focus stopped working. I took it to the Santa Rosa, CA store where I purchased it. I was told they ship them out and I would have it back in 4-6 weeks! Since then, they have sent my camera off, received it back, discovered that no one had looked at it and sent it away again. It will be a month on Tuesday and STILL no one has repaired it. The technician got it yesterday 04-15-11. I dropped it off 03-19-11.

The Geek squad agent I spoke with last week told me that I should buy a new camera! Isn't that why I bought the warranty? I spoke with a manager who also told me to buy another camera and if I wanted he "Might" be able to credit me back for my old camera, without the restocking fee. What a guy.

Never buy from Best Buy unless you have done your research. Don't get the warranty. Never go through Geek Squad.

I will be telling everyone I meet. I have the email the girl sent about the mix up. I will be happy to post that also.

Recommends

Contributor

Joined 10 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Doesn't Recommend

mdrandall

Joined 7 years ago

Geek Squad nightmare. We bought a computer and an extended three-year warranty from Best Buy about 18 months ago, and the hard drive seems to be dying. On Saturday, we called their computer tech department, the Geek Squad, at the Santa Rosa store at least four times, but they never answered the telephone. So we took the computer itself up to the store.

There was no one at the Geek Squad counter, although we saw at least four people in the repair room behind the counter. They looked busy, so we waited. And waited. And waited. After 20 minutes of waiting, while the Geek Squad members did that ?looking through you because you don?t exist to me? routine, I asked if there was something I needed to do to get attention. A man later identified as Josh, the DCI or supervisor of the Squad, shouted angrily at me that he was busy, that he?d deal with me later, and that talking to him just made the wait longer. My husband objected to this attitude and Josh charged the counter, yelling that we were wasting his time. My husband yelled back. Josh came out into the store, still shouting, said he had been threatened (which he had not), and kicked both of us out of the store.

We have never experienced anything like this, anywhere. This kind of treatment, from the very start of the exchange, is just inexcusable.

Best Buy has good computer buys and their electronics sales people have always been competent and polite, but if buying Best Buy computers means having to deal with the Santa Rosa Geek Squad, buy your equipment elsewhere. It?s worth paying extra not to be treated that way.