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What People Are Saying About Best Buy

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In Short – Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Editor's Tips

The Extras:
If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You Go:
Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Look Good:
Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
service
83.33000183105469% positive
  1. “went looking for a digital camera and found the staff at Best Buys the most knowledgeable about the product I wanted.”
  2. “usually find good deals on dvds at Best Buy, but sometimes service isn't as good as I'd like.”
value
66.66999816894531% positive
  1. “usually find good deals on dvds at Best Buy, but sometimes service isn't as good as I'd like.”
1 Star Rating: Poor

08/19/10

The Worst Customer Service I Have Ever Experienced

by limkev at Citysearch

I purchased a new TV from this store, and to my dismay brought it home to find that the picture had a noticeable shadow image. Hence, I brought the product back to the store to be exchanged. Upon arrival at the store, I asked for assistance with unloading the TV from my car, and was told to pull up in front of the store. I did so, but the store's employees merely waited within the entryway to the store and watched as I struggled with getting the TV out of my car. When I asked for help, they replied nonchalantly that they could not leave the store.

Once I had brought the TV inside, I was told that the TV had to be inspected before any exchange could take place. Laurence from the Geek Squad conducted the inspection, and was aboslutely RUDE - he insisted that there was nothing wrong with the picture, and said things like "I don't know what's wrong with your eyes", and asked me sarcastically "have you ever owned a TV before".

I was, needless to say, very offended, and decided to return the TV instead of exchanging it for a new one. The next day, I called the store to ask how long it would take for the money to be refunded -- the guy who picked up replied brusquely, "three business days", and simply hung up the phone without saying anything else.

Best Buy HQ -- WAKE UP!!! These guys at Watertown are giving your brand a BAD NAME. The fact that the TV wasn't working satisfactorily is forgivable -- the fact that your store tolerates employees who don't know how to be polite to customers is most definitely not.

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