Cheaters. They publish service coupons that seem too good to be true...they are!! They performed service work that was not discussed nor authorized by me. They then lied to my face when I called them on it. I've had mechanics lie & overcharge, but I've never had any just take it upon themselves to do service that was never discussed. I won't be going there ever again.
ANTI CUSTOMER SERVICE. The service department is not courteous and helpful. They definely do not go the extra mile to make sure that you will refer them or come back. If you buy a car from a different dealership they will not honor any of the other dodge dealer's agreements. On one occasion I brought my dodge to motherlode moters because my drivers side door wouldn't open. Well the service guy accused me of slim jimming my door. I told him I didn't and he preceded to badger me. I left and took my dodge to fireside dodge and they did not accuse me and found out it was a mechanical defect in the door - they covered it and it was fixed. today i went to motherlode motors to help with the U-Connect in my vehical and they said it was technical and they would have to charge. i left again and another dodge dealship helped me pair my phone to the u-connect. the u-connect is a devised that came with my dodge installed by dodge - I can't believe that motherlode couldn't even help me pair my phone with their equipment. i just bought my car 3 months and this is the service that motherlode motors provides- so again buyer beware these guys don't help after you purchase a dodge product their just out to obtain more revenue. I do refer Fireside Dodge in Modesto and Curt Hudge Dodge- they are kind and courteous and honor other dodge agreements.
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