11/14/02

Outstanding value!!!

by windog

The Inn is an undiscovered gem. Clean, spacious rooms at an unbelievable bargin. They have a friendly, courteous, and knowledgeable staff. The shuttle is very convenient and on time! 2 minute to T, and 10 minutes to Boston via the T. We thourghly enjoyed our stay in early November.

• Pros: Great value, Quiet, Friendly staff
• Cons: Nothing apparent

11/01/02

Extremely respectful staff

by armourshine2

Amazing! The best hotel stay in New England during my family vacation. I had booked various hotels through the Internet and was surprised to find out that non-smoking was not a guarantee. Upon arrival they were completely sold out and were able to get me & my family into a nonsmoking room and happy to assist us. (I wish the other hotels had done the same) I'm not sure what type of training they provide for the employees but this staff gets A+ for conflict resolution and A+ for customer service. They also had the cleanest rooms and a wonderful breakfast. The complimentary transportation was a bonus.

They only way this could have been better is if it was free! (Although I would have been willing to pay more)

• Pros: Cleanliness, transportation, staff

10/11/02

Cell phone anyone?

by i8apple

The journey from the train station to this hotel was all but enjoyable. There are shuttle pick-ups every 1/2 hr and this schedule was hardly followed. You can't imagine the number of calls I had to make to get them to just come pick us up. And if you don't have a cell phone or spare change, good luck getting to the hotel. The hotel was clean and rooms were spacious, but for the price and inconvience, you're better off at a hotel in downtown boston.